The Application Support Specialist is responsible for providing user support for specific software programs includes programming applications, testing the functionality of application services, evaluating the functional requirements of the application and enhance various applications. They review, support, and maintain various applications including database management, system enhancements, upgrades, training, and reporting. They are responsible for taking initiatives in process improvement plans, efficient reporting, and flow of information.
The Application Support Specialist provides a wide range of technical assistance and basic application training to the end users via phone, in-person, e-mail, or remotely. They rely on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity, discretion and latitude is expected.