The Manager, Organ Recovery (ORM), supports the mission, goals, and strategic plan of LifeCenter Northwest. The ORM has direct accountability for the successful management of day-to-day organ operations of the Organ Recovery Coordinator (ORC) and Organ Donation Coordinator (ODC) team. This position is responsible for leading the team to maximize organ utilization. The ORC team plays a critical role in supporting LifeCenter’s mission through evaluating potential organ donor referrals, maximizing medical management of organ donors, allocating donated organs, coordinating the organ recovery, and organ perfusion.
Management Responsibilities
- Plans, organizes and monitors the implementation of initiatives that will improve organ recovery operations.
- Directs clinical initiatives focusing on opportunities to maximize donation and organs transplanted.
- Assists in the development and day-to-day management of the departmental budget.
- Functions as an expert and resource to Organ Recovery Coordinators in evaluation, medical management, allocation, and logistics.
- Develops and ensures the consistent application of departmental policies and procedures.
- Manages performance review process and personal development plans.
- Successfully leads groups (e.g., committees, workgroups, and staff teams).
- Ensures that all donor evaluations, donor management, and donated organs are allocated in an efficient, equitable, and timely manner in accordance with LifeCenter Northwest and OPTN/UNOS policies.
- Maintains the highest standards of professional conduct and interpersonal relationship development, promoting a positive and collaborative work environment.
- Provide effective coaching to engage, support, and motivate staff to realize their greatest potential in service of LCNW’s mission.
Training Responsibilities
- Complies with AOPO, CMS, and UNOS Guidelines
- Works with the Training Department and serves as a content expert in training programs.
- Assists in developing, coordinating, and performing training for ODS staff. This includes assisting with onboarding, didactic and clinical training, revising training materials, and coordinating training activities for new ORCs and continuing education activities.
- Assist in the implementation of continuing education programs and competencies for ORC team members.
Clinical Responsibilities
- Will be reasonably available on the call schedule as an additional team member during periods of high donor volume, accountable for all the associated on-call duties of an Organ Recovery Coordinator (ORC) (refer to Position Description for ORC).
- Maintains current knowledge of the donation and transplantation industry.
Communication Responsibilities
- Develops and maintains effective relationships with clinical and transplant stakeholders.
- Collaborates with donor hospital staff and other organ recovery teams to facilitate successful transplant outcomes.
- Responsible for effective communication and coordination with medical professionals, hospitals, and donation organizations.
- Serves as clinical resource for the Hospital Development Department which includes giving presentations to various groups.
- Works with Director of Organ Utilization, Medical Leadership, ODS Managers, Learning Department, and Quality Departments to increase donation and transplantation outcomes and compliance with quality processes.
Admin and Quality Responsibilities
- Participate in timely resolution of non-conformance investigations and the development of appropriate corrective and preventative actions.
- Participate in compliance, quality assurance, and performance improvement programs and initiatives.
Supervision
- This position directly supervises Organ Recovery Coordinator and Organ Donation Coordinator staff as defined by the Director, Organ Procurement. Will provide significant direction to various individuals involved in the organ recovery process.
KNOWLEDGE, SKILLS, ABILITIES
- In this capacity, and with the influence this position carries across the organization, this individual must actively foster an organizational culture based on collaboration, support, and constructive communication, i.e. organization skills; ability to work effectively under deadline constraints; effective written and verbal communication skills’ judgment and problem-solving skills; education and training skills.
- A proactive team player who must uphold the core values of the organization and honor diversity, personal accountability, teamwork, professional behavior, collaboration, courage, and service.
- Must be able to analyze and assess situations, create solutions to solve problems, and motivate others to continually improve the processes necessary to meet organizational deliverables.
- Ability to identify problems and collaborate with others to solve the problems in a timely and professional fashion.
- Ability to learn new tools, applications, and technologies quickly, easily, and independently.
- This individual must demonstrate operating knowledge of computers and smartphones with a demonstrable, intermediate-level skill (at a minimum) with email, Word, Excel, and other comparable software programs.
- Excellent knowledge of writing and editing standards, including grammar, punctuation, spelling, and vocabulary.
- An ability to accurately present the donation process in formal and informal educational opportunities.
- Must be compassionate, conscientious, ethical, and possess effective interpersonal skills that allow them to have effective communication with health care professionals and donor families.
BEHAVIORAL REQUIREMENTS
The employee in this position must uphold the core values of LifeCenter; these include:
- Integrity: We are trustworthy, reliable, respectful, and accountable.
- Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
- Courage: We take personal responsibility and face challenges head-on.
- Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.
ANTICIPATED WEEKLY TIME COMMITMENT
This position requires on-call availability, evening, and weekend work.
EDUCATION, EXPERIENCE & JOB REQUIREMENTS
- RN or equivalent work experience; ACLS preferred.
- Bachelor’s degree with previous ORC experience or equivalent combination of education and experience required.
- CPTC required.
- Minimum of 5 years’ experience as ORC with 2 years relevant management experience or equivalent combination of ORC and management experience.
- Requires a valid driver’s license and access to an insured automobile for work-related functions at expected times.
- Proof of COVID-19 vaccination and booster, or applicable medical or religious exemption will be required as a condition of employment upon offer. For those that need to complete the vaccination series, start dates will be adjusted.
