IT SUPPORT ENGINEER
Job Details
12500 FAIR LAKES CIRCLE; SUITE 400 - FAIRFAX, VA
Full Time
Description

Peterson Companies

As one of the regions largest privately-owned real estate developers, Peterson Companies has been consistently delivering some of the areas most exciting destinations for more than 50 years. With a portfolio that includes National Harbor, Downtown Silver Spring, Fair Lakes, and Fairfax Corner, we continually strive to enhance the local community. We develop vibrant properties, and entire neighborhoods, that bring people together.

 

Who You Are:

You enjoy working for a company that has an active culture with excellent perks that foster work life balance. You are passionate about delivering world class customer service and fostering an environment of respect and inclusivity. You enjoy engaging with a team to deliver results and meet deadlines, but are also capable of independent work product delivery. You approach challenges with a positive attitude and tactful communication.

 

What You Bring:

 

  • 5 years of IT Support related experience
  • College Degree preferred
  • Ability to work in office; position is not remote
  • Expert at troubleshooting, resolving and communicating end user IT issues
  • Direct experience with Windows 10, 11, and server 2016, 2019 (desktop and core).
  • Hands on experience with Active Directory, Group Policy, Exchange, VMware and SQL
  • Experience with routers, switches, and troubleshooting connectivity
  • Basic knowledge of Azure or AWS
  • Eagerness to research and learn a wide range of technologies in an effort to support company objectives.
  • Strong interpersonal skills.
  • Strong customer service orientation and ability to champion through daily interactions.
  • Prior experience in the commercial, retail, industrial and/or multi-family real estate industry is a bonus.

 

Key Responsibilities:

  • Helpdesk Ticket Management Responds in a timely manner to the daily incoming tickets and uses problem solving and troubleshooting skills to find a resolution for each ticket.
  • Research, plan and implement systems to support day to day operations of the company.
  • Systems Administration creation of new users, user access to files/folders, permissions.
  • IT Security Training Possesses the credentials, knowledge and experience to teach IT systems and policies to others.
  • Install, configure, and test operating systems, application software, and system management

 

Peterson Companies is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, age, genetic information, marital status, or any other basis protected by law.

 

Qualifications
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