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Development Associate for Donor Engagement

Job Details

Norton Museum of Art - West Palm Beach, FL
Full Time


The Norton Museum of Art is seeking a Development Associate for Donor Engagement to support the Donor Engagement team and initiatives. This full-time exempt position plays a critical role in supporting the administrative duties related to the overall engagement and stewardship of the Museum’s Upper-Level Members and Donors ($2,500 - $10,000 annually), inclusive of event support, gift entry, and data management.

Reporting directly to Director of Donor Engagement (DDE), this individual will provide support to the full Donor Engagement team, including the Development Officer for Donor Relations and the Development Officer for Donor Events, and work closely with Development + External Affairs team members.

Responsibilities include, but are not limited to:

Gift Processing and Reporting:

  • Responsible for gift entry for an array of annual dues, including Norton Circle Membership, Curatorial Council dues, Chairman’s Circle dues, and the Museum fundraising events (including the annual Gala).
  • Oversee the process of drafting, printing, and mailing acknowledgment letters for each gift entered, ensuring receipt in a timely manner.
  • Collaborate with the larger Development team on the prospect pipeline and provide support with prospect research and screening information.
  • Support the Donor Engagement team in processing invoices and completing check requests upon receipt.

Donor Engagement Events:

  • Support the full event invitation process – inclusive but not limited to mail merging, printing envelopes, stuffing envelopes, stamping and mailing invitations, etc.
  • Utilize Blackbaud Altru to document Donor Engagement led event attendance in a timely manner.
  • Interact regularly with members, donors, and event attendees by phone, email, or in person with inquiries regarding Donor Engagement or annual fundraising events.

Donor Engagement Team Support:

  • Work with the greater Donor Engagement team to ensure timelines are met on collaborative projects with other teams and departments.
  • Support the Development Officer for Donor Affairs and the Development Officer for Donor Relations in pulling queries for various Donor Engagement led initiatives.
  • Attend Council and Committee meetings with the Director of Donor Engagement to take appropriate meeting minutes.
  • Support the DDE and Chief Development + External Affairs Officer on the Curated Travel program including but not limited to formatting itineraries, entering payments, assisting with zoom meetings with travelers, etc.
  • Support the DDE with administrative tasks for the major Museum fundraisers (including the annual Gala).
  • Assist in the answering and monitoring of multiple phone lines and email inboxes to ensure timely responses.
  • Support DDE with the coordination and scheduling of cross-departmental meetings.
  • Maintain Altru records and ensure data is up to date and accurate.
  • Edit & proofread documents, reports, invitations, etc.
  • Other reasonable projects and duties as assigned.

Physical Requirements:

  • This position will require evening, weekend and possible holiday hours. The person in this position must be able to move about inside and outside the office, stand for long periods of time (up to at least 4 hours), communicate with managers and employees, access and operate computer and other office equipment; and ability to lift, move or carry up to fifteen (15) pounds. 



  • BA/BS degree required.
  • Two or more years of applicable experience required.
  • Experience in Development/Advancement in a Museum or cultural institution experience preferred, but not required.
  • Excellent written, verbal, and communication skills. 
  • Proficient in Microsoft Office applications, including database management (Altru proficiency a plus). 
  • Ability to convey a positive and professional image, especially in high-pressure situations, with Museum staff, vendor, guests, and high-level donors.  
  • Self-starter with the ability to prioritize, multi-task, and excel in a fast-paced environment. 
  • Good decision making and problem-solving skills.
  • Demonstrate the highest level of personal and ethical standards. 
  • Attention to detail and accuracy in performance. 
  • Ability to meet and impose deadlines, working with minimal supervision. 
  • Ability and willingness to work extended hours, including nights and weekends as needed. 
  • A willingness to monitor personal and shared email inboxes after hours and on weekends should urgent items arise.