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Chief Operating Officer- Medical Services

Job Details

Robert Marshall Building - GLENNALLEN, AK
Graduate Degree
Up to 25%



Reporting directly to the Chief Executive Officer (CEO), the Chief Operating Officer of Medical Services (COO-MS) is responsible for supervising all medical services operations aimed at fulfilling the Copper River Native Association (CRNA) Promise Statement. The scope of CRNA medical services encompasses Primary Care, Urgent Care, Pharmacy, Behavioral Health, Wellness (including chiropractic care, physical therapy, and therapeutic services), Dental Care, and Specialty Clinic Services. This role is tasked with implementing appropriate controls, administrative and reporting procedures, and personnel systems to facilitate the organization's growth and provide support, while also ensuring financial stability and operational effectiveness.



  • Collaborate with the Senior Management Team (SMT) in the development of strategic plans, with particular focus on the continued development of exceptional medical services, integration of all CRNA medical services, and expansion of medical services portfolio.
  • Lead the innovation and implementation of new medical services at CRNA.
  • Provide leadership, supervision, direction and support  department directors of medical services as they develop, implement, and lead all operational aspects of their medical departments and clinics.
  • Responsible for overseeing all operational aspects of all medical clinics and departments to achieve exceptional customer service, quality, cost control, and delivery performance.
  • Responsible for facilitating and increasing collaboration among all CRNA medical services, achieving exceptional patient care and a “One CRNA” patient experience.
  • Coach and develop, with an emphasis on teaching the art and science of creating positive teamwork environments.
  • Present consistent and transparent performance reporting to multiple stakeholders and audiences including the Board of Directors, SMT, tribal councils, community gatherings, and company meetings.
  • Represent CRNA at regional, state, and national meetings of healthcare agencies.
  • Establish and maintain strong relationships and collaboration as a member of the SMT. 
  • Operationalizes new projects and programs and evaluates current operations through reports and comprehensive data analysis.
  • Develops, implements, and oversees operational models providing cost-effective, quality care for all patients.
  • Identifies and addresses barriers to patient care, patient flow, and general patient satisfaction.
  • Fosters an environment of high performance and accountability.
  • Conduct financial feasibility forecasts to ensure that current and projected expenditures are in line with overall goals/objectives. Analyze operations for cost management and performance.
  • Collaborate with department directors in developing and proposing yearly budgets for Board approval and is responsible for ensuring that all medical services meet budget expectations.
  • Coordinate with SMT on equipment purchases, lease arrangements, construction of additional facilities, and expansion of services.
  • Continually review medical services systems, processes, procedures, and policies to promote innovation, integration, collaboration, and efficiency.
  • Must remain informed about evolving conditions in healthcare services within the region, which encompasses aspects such as after-hours care.
  • Needs to take a leading role in advocacy efforts related to healthcare.
  • Develops relationships and collaborates with compacting tribes and other tribal healthcare providers in the area.   
  • Keeps up to date on regulations and developments concerning Indian Health Service funding and other agencies.
  • Staying abreast of policies that affect healthcare and advocating on behalf of the organization.


  • Ability to build and maintain positive working relationships throughout CRNA and with outside contacts.
  • Excellent management and supervisory skills.
  • Excellent interpersonal and teamwork skills.
  • Knowledge of healthcare services operations and administration.
  • Familiar with HRSA and federally funded agencies.
  • Strong understanding and sensitivity to Alaska Native culture and lifestyle, with demonstrated experience working effectively with Alaska Native populations.
  • Excellent analytical and organizational skills.
  • Effective oral and written communications skills with sensitivity to lifestyles of targeted participants.
  • Proficient in computer application systems.
  • Ability to keep accurate records and produce timely and accurate written reports.
  • Ability to maintain strict confidentiality as required for HIPAA and other regulations.
  • Ability to learn and apply program/agency operating policies and procedures.
  • Ability to manage multiple priorities and tasks concurrently and meet deadlines.


MINIMUM QUALIFICATIONS                                                                

  • Master’s degree in Business Administration, Healthcare Administration, Nursing, or related field.
  • Five (5) years of experience in healthcare.
  • Five (5) years of experience in team leadership and direct supervision.
  • Strong financial, strategic planning and business development experience.
  • Knowledge and experience with Clinical Process Improvement
  • Regulatory and compliance experience



  • Five (5) years of experience in healthcare management.
  • Federally Qualified Health Center experience.
  • Tribal Health Organization experience.
  • Experience in management of multi-clinic comprehensive medical services organization.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


The work is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 25 lbs. The majority of work is performed in an office setting with a wide variety of people with differing functions, personalities, and abilities. CRNA is a smoke free and tobacco free campus. May require local travel between compact services of CRNA which may involve exposure to extreme weather conditions. Works in an environment where protection of client confidentiality is essential. Personal Protective Equipment will be provided when and where needed.



Supervision Received:

Work will be monitored through meetings, reports, and regular communication with the immediate supervisor. General guidelines for operations are based on program requirements, conditions of grant award(s), and the general policies and procedures of CRNA. 


Supervision Exercised:

Position will exercise supervision of assigned staff and complete required documentation, including performance evaluations, training, and general oversight through direct reports.



Contacts include and not limited to volunteers, organizational staff, clients, and outside agencies.



  • All employment at CRNA is “at will.” This means that the employee or CRNA may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
  • CRNA is a no tolerance workplace. All employees must pass an initial and random drug and alcohol screening to be eligible for and maintain employment.
  • CRNA has several positions that require a criminal background check for the safety of our clients. All employment offers in the “covered” classification are conditional until CRNA has received a Federal criminal background check verifying eligibility to work in these programs.
  • First Aid/CPR certification must be obtained within 90 days of hire for required positions.
  • Annual TB screens for required positions.