Assistant Claims Specialist - Second Injury Fund Recovery

Headquartered in Massachusetts, Insurance Recovery Group, Inc./Insurance Subrogation Group (IRG/ISG) is the national leaders in providing enterprise-wide, highly specialized recovery services to the Workers’ Compensation industry. With over 25 years of focused second injury fund experience (SIF), led by dedicated SIF attorneys, Workers’ Compensation claim professionals and reimbursement specialists, IRG is unmatched in the industry. Our platform allows for efficient handling of high volume claim reimbursements at very low cost.

Our mission is to provide clients with industry leading subrogation and second injury fund services that maximize recoveries, reduce total costs, and improve their bottom line, focusing on property, workers comp, and non-auto recovery claim services.

ISG is seeking an operations support candidate with 3 years of experience to fill the position of Assistant Claims Specialist, a key role for ISG. This position will focus on providing support services to our subrogation organization. The right candidate must be dependable and flexible as day-to-day challenges will create the need to adapt, prioritize and work with a sense of urgency.

This position is full remote. ISG is currently ONLY hiring in the states of MA, NH, NY, RI, FL, OK, OR, MD, ME, SC and LA.

The compensation for this position ranges from $50,000 to $54,000 per year. Placement in this range will be based on education, experience, and other factors permitted by law.

PRIMARY JOB DUIES

• Create claims files and update file system with initial documentation Investigate /find missing documents
• Print and organize MA Second Injury Fund Petitions and exhibits and mail to MA Trust Fund Upload claim file to database
• Assist Specialists in the claim investigative process in an effective and efficient manner
• Assist with organization of file materials and medical records

SECONDARY JOB DUTIES:

• Demonstrate effective communication with and support of all team members
• Effectively communicate with clients as necessary
• Proper and timely documentation of efforts made and next step actions in support of client results

OTHER Duties Assigned:

• Continuously seeking opportunities for process improvement and propose ideas
• Assist in Second Injury Fund project work as required
• Act as backup to other members of the Second Injury Fund Department
• Maintain a high level of professionalism and confidentiality with all information entrusted with.

OTHER JOB DUTIES:

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.

Internet:

• Must have Wired Connection: 5 Mbps Download 3 Mbps Upload Ping less than 100 MS.

REQUIRED EDUCATION AND EXPERIENCE

• Minimum of 3 +years in claim experience. Associates degree from an accredited college or university preferred or equivalent combination of experience and education
• Advanced written communication
• 2 years excel, Microsoft Office, i.e. Outlook, Word, Adobe
• Exceptional customer service and phone skills
• Strong written and verbal communication skills
• Excellent interpersonal skills
• Excellent interpersonal, customer service skills
• Strong organizational and time management skills
• Effective in cultivating strong business relationships through clear focus on internal and external customers
• Easily adapts to changing situations, requirements and collaboration
• Exhibits positive attitude
• Experience with legal documentation

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities

WORK HOURS

It is essential that this position adhere to the assigned work schedule. This is a full-time position: Monday through Friday, an 8-hour shift typically between the hours of 8am-4pm EST. This position is flexible on schedules, and may offer a split shift for candidates who may have other obligations mid-day.

TRAVEL

5% travel is expected for this position. (limited travel to post office, fed ex, UPS for mailing and shipping)

WORK ENVIRONMENT

This job operates in a remote work environment. This role may routinely use standard office equipment such as computers, telephones, photocopiers, and fax machines. The noise level in the work environment will vary based on the individual’s remote work environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear. This is a largely sedentary role; however the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include color vision, depth perception and the ability to adjust focus. Repetitive motion is frequently required.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

(ISG) provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.

Job Type: Full-time

Pay: $50,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends