Purpose of the Position: Provides solutions and superb service to client requests and needs via live phone calls, emails and/or chats.
- Efficiently responds and communicates with clients to understand and service their need via in-bound calls, emails and chat.
- Effectively analyzes customer data to make appropriate recommendations and problem resolutions.
- Resolves product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Demonstrates excellent customer service by facilitating positive long-term relationships and high potential for repeat business.
- Builds rapport with clients and effectively diffuses conflict and opposition.
- Successful achievement of minimum monthly individual and team goals set by department i.e. quality and productivity.
- Contributes to team effort by accomplishing related results as needed.
- Committed to meeting quality standards in processing customer adjustments.