Customer Service
Job Details
Entry
California Campus - Upper Lake, CA
Full Time
High School Diploma/GED
None
Customer Service
Key Responsibilities

Purpose of the Position: Provides solutions and superb service to client requests and needs via live phone calls, emails and/or chats. 

Key Responsibilities:

  • Efficiently responds and communicates with clients to understand and service their need via in-bound calls, emails and chat.
  • Effectively analyzes customer data to make appropriate recommendations and problem resolutions.
  • Resolves product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Demonstrates excellent customer service by facilitating positive long-term relationships and high potential for repeat business.
  • Builds rapport with clients and effectively diffuses conflict and opposition.
  • Successful achievement of minimum monthly  individual and team goals set by department i.e. quality and productivity.
  • Contributes to team effort by accomplishing related results as needed.
  • Committed to meeting quality standards in processing customer adjustments.

 

Education/Skills & Abilities

Required Education:

  • Associate degree preferred or equivalence in comparable job experience.
  • Minimum of 2 years customer service experience preferably in a call center environment.

Skills & Abilities:

  • Excellent oral and written communication skills particularly with telephone communications.
  • Excellent listening ability.
  • Intermediate math skills calculating interest rates and percentages as well as balancing spreadsheets for accounting purposes.
  • Intermediate knowledge of MS Office and general computer navigation.
  • Strong negotiation skills with the ability to close a sale.
  • Ability to multi-task and prioritize.
  • Ability to follow protocol, policies and procedures.
  • Acts with integrity, maintains confidentiality, interacts with others professionally and respectfully, promotes harmony in the workplace.

 

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
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