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Program Coach - MSSH

Job Details

Greensboro, NC
$14.00 Hourly


My Sister Susan’s House

Part-Time Weekend Program Coach

Youth Focus has joined with Alexander Youth Network! Interested in getting hands-on experience in the human services field? Alexander Youth Network/Youth Focus is seeking qualified applicants to serve in our Youth Maternity Home (MSSH) in our Greensboro location and provide direct service to youth residing in the home.


The Youth Focus’ My Sister Susan’s House (MSSH) provides supervised housing for pregnant and parenting youth ages 16-21 for up to 18 months. The Program coach provides support to youth in a residential setting, helping them learn independent living skills. The program coach is responsible for assisting clients with goal setting, providing case management, facilitating groups, supervising outings, providing transportation, ensuring the house is clean and tour ready, administering medications as needed, and providing overall support in a therapeutic environment.

Hiring 2 Part-Time Program Coach Positions:

  • Position 1: 1st shift Saturdays and Sundays:  8:00 am - 3:00 pm
  • Position 2: 2nd shift Saturdays and Sundays: 3:00 pm – 11:00 pm

Must be able to attend an orientation and complete all onboarding requirements.


ESSENTIAL DUTIES. Other duties may be assigned.

  • Program Coach will lead, plan, and facilitate program activities and outings. 
  • Collaborates with the Program Manager and Case Manager regarding goals and progress of clients. 
  • Assists clients in progressing through their established treatment plans. 
  • Receives instruction for daily activities from the program manager, coordinates this with residents' schedules and helps implement accordingly. 
  • Models for residents and gives them instruction regarding desirable health, personal habits, and independent living skills. 
  • Supports residents to build a budget and learn personal finance. 
  • Oversees the day-to-day activities of the program by enforcing the rules and policies of the maternity home and the agency.  Supervises the residents and their children. 
  • Provides transportation, tutorial assistance, and emotional support to residents. 
  • Maintains any duties necessary to continue upkeep of the facility. 
  • Participates in team meetings and provides feedback to residents and staff about individual clients' progress and ways to improve programming. 
  • Completes all required record keeping in a timely manner. 
  • Completes all required documentation-case and shift notes. 
  • Participates in all discharge planning, aftercare follow-up, and advocacy. 
  • Provides Transportation for clients. 
  • Maintains proper records of expenditures and reconciles them with expenditures account within guidelines and timeframe set by Youth Focus. 
  • Ensures that recreational activities are available to the residents according to program guidelines.  May participate or instruct residents in games.  Escorts residents to designated activities. 
  • Will work on-site and be actively involved with program implementation and delivery of services. 
  • Handles all emergency situations according to agency policy and provides timely documentation. 
  • May be assigned other duties as needed. 
  • Respects the cultural diversity of children in the program and strives to create a positive relationship. 
  • Responsible for overseeing the administration of doctor-referred medication to residents.

Attendance: Has minimal occurrences of unscheduled absences or lateness


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication skills, particularly listening, mediation, and writing skills. Possess strong organizational skills with ability to meet a demanding workload. Detail oriented to complete requirements of files and contract compliance.


  • Bachelor’s degree from a four-year college or university or high school diploma and one to two years’ experience/training; or equivalent combination of education and experience.
  • The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • The ability to write routine reports and correspondence in a legible manner.
  • The ability to use basic math skills including multiplication, division, understanding units of measure, using whole numbers, common fractions, and decimals. 
  • Must apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
  • Must have a valid driver’s license, , three years of driving experience and a good driving record
  • Clean criminal background.
  • Respects the cultural diversity of children in care, and strives to create a positive relationship a positive relationship.


Must have access to their own vehicle and have and valid NC or SC Driver's license.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.  The employee frequently is required to climb or balance.  The employee must frequently move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.