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Reimagine Program Manager

Job Details

2934 W Lake St - Chicago, IL
Full Time
4 Year Degree
$55,000.00 - $60,000.00 Salary/year
Up to 25%


Full Job Description

Located in East Garfield Park, Covenant House Illinois provides youth (ages 18-24) experiencing homelessness with shelter and safety, trust and community, and a better tomorrow.

We are growing and searching for compassionate people to join our team of dynamic, committed folks who are dedicated to providing love and support for all youth in need. CHIL provides professional growth opportunities, competitive salaries, educational assistance, shift differential, and excellent benefits (12 paid holidays, paid sick time, 3 weeks vacation). Additional perks include a signing bonus after 90 days of employment, professional development stipend, on-site training as well as free, on-site secure parking. If you believe every young adult deserves high-quality care, see what joining the Covenant House Illinois team means.

Purpose of Position:
The Reimagine Program Manager is responsible for the development, implementation compliance, and reporting of the RY program. Includes the engaging and cultivating of community partners, to raise awareness of services provided. Develops, monitors and reports program deliverables for the Youth Development Center (YDC) ensuring a high quality of service. Network and coordinate meetings with community leaders and partners for violence prevention. Develops and implements life skills training with Employment Manager and Drop in Coordinator. Exercise sound judgment at all times particularly in regard to youth and facility safety

Position reports to: Senior Program Manager

Essential Duties and Responsibilities:

  • Establish and maintain partnerships with community-based leaders and other partners involved in violence prevention/ justice
  • In collaboration with Drop in Coordinator, Senior Program Manager, & Director of Programs coordinate, develop and implement life skills training for youth
  • Ensure compliance by reporting and tracking external program deliverable for all government and private grants
  • Analysis of YDC data for ongoing development opportunities and reporting requirements
  • Ensure completion/submission of all required daily, bi-weekly, monthly, quarterly and annual reports as assigned
  • Complete documentation in (ETO) data management system and other databases as needed.
  • Collaborate with the Drop In Coordinator, Senior Program Manager, & Director of Programs for ongoing activities during YDC hours
  • Implement trauma-informed restorative practices such as talking circles, restorative conversations, mutual aid, peace circles, and peer-led conferences.
  • Assists in managing crises and effectively completes follow-up documentation
  • Ensure the highest quality delivery of services to youth in accordance with the Covenant House of Illinois Principles, Mission and Core Values.
  • Initiate and maintain positive, professional, and mentoring relationships with youth and staff.
  • Promote a safe and healing environment by utilizing the principles and practices of trauma-informed care, harm reduction and positive youth development in all aspects of work and youth engagement, including crisis prevention, intervention, and de-escalation.
  • Participate in Covenant House staff and team meetings, professional development training, and supervision meetings.
  • Actively participate in quality assurance activities, scopes meetings, etc to ensure compliance with program grant/foundations deliverables.
  • Provide supervision of identified program staff

Knowledge, skills, and abilities

  • Understand and comply with all agency policies and procedures.
  • Have an understanding of and support the implementation of Trauma Informed Care, Harm Reduction, and Positive Youth Development
  • Have knowledge and experience working with the LGBTQIA+ population.
  • Is approachable, relatable, builds rapport well, and practices active listening with all individuals.
  • Knowledge of community social service resources to assist youth with needs related to housing, employment, education, and social-emotional well-being.
  • Knowledge of crisis intervention and ability to address conflict between youth; able to respond quickly and safely while calmly de-escalating the crisis situations and emergencies.
  • Can maintain confidentiality while understanding and complying with requirements of mandated reporting, HIPAA, and other limits to confidentiality.
  • Willingness to utilize training opportunities in support of personal and professional growth, competence development, and to increase overall capacity to serve youth every day.
  • Effective verbal and written communication skills.
  • Proficient with standard computer operating systems.
  • Willingness and ability to work outside of normal business hours as well as Holidays and weekends as needed.
  • Able to accommodate a wide range of physical activity, including but not limited to walking long distances, moving up and down the stairs, lifting bags or boxes up to 50 pounds, driving a van, and physically assist youth if needed.
  • Pass federal, state, and local background check investigations.
  • Organizational abilities and level of responsibility conducive to ensuring team and youth safety, keeping supplies inventoried and stocked, and tracking and reporting on grant-funded activities.
  • Able to articulate successes and challenges experienced by youth to inform program development and effectively communicate with CHIL staff, community partners, funding sources, and others.


  • Bachelors degree from an accredited college or university in social work, human services, or a related field (MA preferred) with five years of supervisory experience
  • Effective organization, verbal and written communication, and teamwork skills with an ability to manage and support quality improvement efforts.
  • Self-starter. Must be able to communicate and related to diverse group of people including clients, community, and other staff. Must have excellent organizational skills and the capability to work in a fast-paced environment.
  • Must be willing to function as an active member of an interdisciplinary team.
  • We operate a 24/7 facility which means full time staff are expected to work some weekends and holidays.
  • Ability to troubleshoot issues and partner across departments to identify solutions.