Store Manager
Job Details
Charlotte 044 - Charlotte, NC
Full Time

Our Store Managers recruit and develop staff, manage in-store product assortments and inventory, analyze margin and profit levels, drive store top line sales and comp sales increases, advocate superior customer service, and develop strategies to address opportunities.

  • Demonstrate a thorough working knowledge of all aspects of store operations. Meet or exceed assigned goals and objectives through labor management, comp sales increases, customer service metrics, auto service metrics, fiscal accountability, and merchandising.
  • Commit to providing exceptional customer service on a daily basis.
  • Lead recruiting initiatives building a strong staff by interviewing, selecting and hiring individuals that will be a part of a single high functioning team.
  • Consistently evaluate and develop talent.
  • Effectively coach those employees performing below expectations through effective communication, timely feedback, and performance appraisals.
  • Drive sales at high velocity by using superior merchandising skills to ensure the best visual placement of product.
  • Use project management skills to organize, plan and set deadlines for initiatives, as well as monitor progress to ensure goals are met.
  • Demonstrate the ability to multi-task and respond quickly and appropriately to changing environments. Creating solutions for any sales and operations challenges faced by the retail store.
  • Ensure compliance of all policies, procedures, and practices at all times, both personally and by all Team Members.
  • Planning and meeting the Weekly and Monthly Sales Goals.
  • Create and maintain a pleasurable working environment for the staff.
  • Assist the Retail District Manager in training future managers.
  • Maintain open and effective communication between the store, Retail District Manager and the Home Office.
  • Motivate the staff to maximize sales.
  • Support outside marketing events to promote Dover Saddlery.
  • Strong Equestrian Knowledge required.
  • High school diploma or GED required.
  • Associates or Bachelors degree in Retail Management, Business, or related field strongly desired.
  • Retail Store Management experience required.
  • Strong cognitive skills including problem analysis, decision making, and financial analysis.
  • General knowledge of and ability to operate a personal computer, including proficiency in Microsoft Word and Excel.
  • Ability to motivate and inspire a team to ensure high level performance.
  • Will work a rotating schedule including days, nights, weekends and holidays.