Job Summary:
The Resident Services Representative (RSR) is responsible for providing outstanding customer service to guests aboard the MV Malaspina, the first ferry that was built for the State of Alaska and now owned by Ward Cove Dock Group (WCDG), providing housing for seasonal employees. RSRs will be performing tasks in the galley, crew area, staterooms, and public areas aboard the MV Malaspina. Duties include janitorial, security and assisting in the galley.
Supervisory Responsibilities: None
Duties/Responsibilities:
Housing
- Be the first point of contact for residents and be responsible for handling all resident inquiries and requests.
- Responsible for handling resident check-ins and check-outs.
- Ensuring that all residents follow established housing guidelines.
- Work in conjunction with coworkers, supervisors, and other departments as necessary.
Janitorial
- General cleaning and sanitizing tasks and services throughout the Welcome Center, M/V Malaspina and grounds.
- Cleans, disinfects and replenish supplies in restrooms, galley, and common areas;
- Vacuums, sweeps and cleans floors, rugs, and furniture;
- Remove waste and empty trash and cigarette receptacles;
- Wipes and dusts surfaces and cleans mirrors and windows;
- Loads washers and dryers and folds sheets and towels in laundry room;
- Stocks linens, towels, washcloths, and hand towels;
- Maintain cleaning chart indicating areas that were cleaned and inspected;
- Replenish cleaning and maintenance supplies;
- Organize janitorial storage areas;
Security
- Provide security watch over the vessel and terminal facility in compliance with both the Vessel and Facility Security Plans during night watch hours and also maintain the No Visitor Policy.
- Maintaining a vigilant watch over the safety of the vessel by conducting frequent rounds in spaces where flooding, fire or other situations could be detrimental to the vessel.
- Tend and adjust mooring lines as needed and monitor the transfer bridge and apron for tidal changes and weather conditions.
- Maintain safe conditions in all areas that resident related traffic occurs including transfer bridge, access ramps, vessel interior and exterior decks and areas surrounding the terminal as needed throughout the night watch hours.
- Make sure all doors, windows, entrances and exits are securely closed and locked in evening;
Galley
- Accurately and efficiently complete all sales transactions and maintain proper cash at POS registers in cafeteria;
- Assist with monitoring inventories of supplies; ensuring venues are clean and in top condition;
- May assist with serving meals and bussing tables.
- Cleans and operates various galley equipment. Sweeps, mops, and vacuums all areas, as needed.
- Performs other duties as assigned.
Required Skills/Abilities:
- Positive, outgoing, professional attitude
- Adaptive to learning new skills and knowledge
- Ability to take directions and work within a team
- Ability to interpret and follow policy & procedure
- Ability to maintain composure & professional demeanor
- Adaptive to changes in a progressive work environment
- Excellent communications skills: verbal, non-verbal, and written
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
Education and Experience:
High school diploma or equivalent level competency in reading, writing and mathematics
Physical Requirements:
- Prolonged periods standing and walking and frequently pulling, pushing, and bending.
- Must be able to lift up to 50 pounds at times.
