Boutique Manager (Las Vegas, NV)
Job Details
Full Time
Retail
Description

Full-time position

Location: Resorts World Las Vegas - 3000 S Las Vegas Blvd, Las Vegas, NV 89109 

About Sugarfina:

Sugarfina is on a mission to disrupt the $200B confections industry with an innovative approach to candy, gifting, and the customer experience. Recently named to Fast Company’s “World’s 50 Most Innovative Companies” and “World’s 10 Most Innovative Retailers” list, Sugarfina is on an exciting path to becoming a dominant player in the global confections space.

Sugarfina has approximately 27 retail locations in major cities across North America and Hong Kong, a rapidly growing ecommerce and mobile gifting platform, a fast-growing corporate and custom gifting business, and high-profile wholesale partners such as Nordstrom, Neiman Marcus, Bloomingdales, Macys, and Paper Source.

We’re growing quickly, with a laser-focused, collaborative, small-company culture. We believe that people make a company great and we’re working to build a team of smart, passionate, high-integrity individuals who love working together and can take our brand into the future. Our leaders inspire and empower their teams to build our brand, innovating constantly.

What We’re Looking For:

As the Boutique Manager, you’ll play an integral role in Sugarfina’s exciting growth story.  Every part of the store’s success will rest on your shoulders.  You’ll serve as an inspiring leader to your team, coaching and developing them to become the best they can possibly be.  Under your watchful eye, the Sugarfina boutique will look pristine and beautiful, operate seamlessly, and be a magical, wonderful place where shoppers never want to leave.

You are responsible for managing the overall operations of the store and staff within while exemplifying the Mission Statement and Core Values of Sugarfina.  Responsibilities include all HR, Loss Prevention, Inventory Control, and Bottom Line Sales, while maintaining a strong emphasis on Customer Experience, Visual Standards, and Brand Representation.  You embrace the company’s culture and products to ensure we can inspire our customers and help the brand thrive within our communities.

During our Candy Concierge training program (which involves lots of taste testing!), you’ll become a true confections expert.  You’ll sweetly guide your team and our guests through the world of artisan candies, share the stories behind the sweets, and let them sample to their heart’s content.

The Perfect Fit

Is Sugarfina the perfect home for you?  We’re looking for happy, service-oriented people who demonstrate the following:

  • You’re an entrepreneur at heart, with a strong desire to be part of something bigger.  We’re on a mission to reinvent the candy business and you’re right there with us, treating the store like it’s your own.
  • You thrive in a fast-paced environment thanks to your outstanding communication skills, positive attitude and the ability to juggle many different priorities.
  • You’re a natural salesperson who loves engaging with customers. 
  • You’re highly dependable, responsible, and organized.
Qualifications

Responsibilities:

  • Lead by example. We expect our boutique managers to roll up their sleeves and work hard, but also to have fun and create a positive, happy environment that adheres to our company’s core values.  No job is beneath you, and you’ll always go the extra mile to get things done right with a great attitude.
  • You lead with integrity.  You are self-motivating and are highly aware of representing the brand every moment you’re in the store.  You understand that you are a brand ambassador and adhere to our company values and our selling behaviors even when no one is looking.
  • Coach, mentor and develop your team to the fullest extent of their potential and create a succession plan within the store to support the company’s growth. We seek to create a healthy, happy atmosphere where everyone feels empowered, supported and challenged. 
  • Build lasting relationships with our guests, including important corporate, custom and celebrity clients. Go above and beyond to provide the highest level of service, anticipating their every need.  We expect Boutique Managers to be actively on the floor engaging with our customers every single day.
  • Know your numbers!  We’ve got ambitious plans and your sharp financial skills will help us meet and exceed those goals.  You live and breathe numbers and you’ve got great ideas for driving growth. You understand how behaviors affect those numbers and empower your team to positively impact results through coaching, adjusting, and praising selling behaviors.
  • Be a stickler for details.  We’re obsessed with making every part of the Sugarfina experience perfect, and so are you.  You’ll notice and take action on anything that doesn’t meet our very high standards, and you’ll have lots of great ideas for how we can continue to make things better.
  • Run a tip-top shop.  There are millions of little details that make a successful shop flow, and you’re on top of all of them: inventory management, loss prevention, operations, HR, customer service, visual standards, hiring, training, and more. You’re a highly-effective communicator who knows how to manage up and manage down to get things done.
  • Strong communication skills are key for this position. Being able to communicate via phone, email and verbally to all levels in store and with partners at the Home Office is crucial.
  • Be part of a Rockstar team.  We pride ourselves on hiring great people who work well together.  You’ll be in frequent communication with our home office, including operations, marketing, visual merchandising, customer service and sales.  Everyone works together to share learnings, celebrate successes, troubleshoot problems and drive the company to become a little better every day.
  • Held accountable for the store-level P&L statement, driving sales, as well as the financials of payroll and inventory control and ensures consistent adherence to company policy and procedures.
  • Handle cash and daily deposits on a daily basis with integrity and attention to detail.
  • Recruit and hire a diverse team based on skill set, experience and overall ‘fit’ for Sugarfina
  • Administers performance reviews and developmental action plans with staff

Education & Skills:

We like book smarts and street smarts, and we hire people who have both.  At a minimum, this role requires:

  • High school degree with a minimum 3.0 GPA
  • 1-2+ years retail management experience
  • 2-3+ years retail experience, preferably with a fashion or luxury brand
  • 2-3+ years of customer service experience
  • Interest in visual merchandising and attention to creative details
  • Physical ability to carry out the essential functions of the job, including stocking shelves, ringing sales, standing or walking the entire shift
  • Schedule flexibility, with the ability to work nights, weekends and some holidays to meet the needs of the business
  • Fluency in a second language, such as Mandarin, Japanese, French and/or Spanish is a plus depending on location

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand or walk the entire shift.  Will be occasionally required to stoop, bend, kneel, crouch, crawl, climb or otherwise move self in a reasonable way position to perform the essential duty.  And must occasionally be able to safely and independently lift, carry or otherwise move or position up to 25 pounds.

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