Patient Care Representative

SUMMARY

The Patient Care Representative (PCR) will act as a direct contact for orthopedic patients who are in receipt of durable medical equipment and items prescribed/ordered by physicians. The PCR works in a setting that is conducive to patient care, primarily in patient homes, clinics and hospitals. They will educate patients on all available durable medical equipment options we provide for their care. They will serve as a liaison between the administration team and patients in a compliant and professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Regular and punctual attendance at work is an essential job function of each position and is necessary to your individual effectiveness and that of your work group. Regular and punctual attendance is required of all employees.

1. Review daily schedule from PCR Lead and current orders from administration team each day and ensure that all documentation needed to complete each task is present and accurate.
2. Deliver, fit, educate, set-up, any DME items for patient prescribed from a physician.
3. Responsible for processing sales of additional DME products to the patient as needed.
4. Pick-up, troubleshoot, clean, and maintain all inventory and equipment supplied to patients while following strict and compliant policies and procedures.
5. Deliver required paperwork to patient, obtain patient's signatures, and supply patient with educational materials.
6. Pick up, review and request necessary changes/documentation of PPA forms from AMG clinic locations.
7. Deliver all necessary paperwork to the administration team in a timely, organized, and legible manner.
8. Available for On-Call shifts
9. Maintains high level of integrity and confidentiality; completely versed and follows guidelines in patient privacy (HIPAA) at all times.
10. Perform other related duties as required and assigned.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED equivalent.
• Prefer 3+ years experience in medical field, home care services, patient care, customer service or equivalent combination of experience and education.
• Intermediate skill level in computer software and telephone technologies.
• Proficient in Microsoft Office suite (Word, Excel, Outlook, Teams)
• Have and maintain a valid U.S. drivers license and current automobile insurance. Periodically checked by auto policy provider.
• Must not be excluded and maintain non-exclusion from working with government programs per OIG list.
• Must be self-motivated, enthusiastic, personable and customer service oriented.
• Excellent oral and written communication skills.
• Proficient communication, listening and conflict resolution skills.
• Ability to work individually and as part of a team is required.
• Demonstrated ability to handle multiple functions and maintain strong organizational skills.

PHYSICAL DEMANDS/ WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, talk, see and hear. Frequently required to move, sit, stand and walk; use hands and fingers; reach with hands and arms; stoop, kneel, crouch, or crawl. Office deskwork requiring using phone, computer, printer/fax.
• Regularly required to drive in city and surrounding area(s) daily.
• May be working and driving in adverse weather conditions.
• Must be able to lift objects up to 50lbs.
• In office, warehouse, home and medical environments.

BENEFITS:

• Medical, Dental and Vision
• Life Insurance
• Voluntary Life Insurance and Disability
• Flexible Spending Account
• 401(k) with company matching
• Paid Time Off
• Paid Holidays
• AAA Membership
• Telemedicine Clinic and Onsite Medical Clinic Access