Guest Services Center Representative- FT
Job Details
Guest Services Center - Philadelphia, PA
Full Time Non-Exempt
High School
Customer Service

Job summary:

The Guest Services Representative works in a team environment handling inbound and outbound client calls. This involves reserving, moving, rescheduling appointments or otherwise supporting salon/spa client needs, confirming client appointments and increasing salon/spa profit through suggestive selling.


Summary of essential job functions:

  • Answer inbound calls for all Spas/Salons and Institutes
  • Deliver any inbound or outbound call scripts as needed.
  • Complete confirmation calls for all Spas/Salons and Institutes
  • Process all inbound gift certificate requests.
  • Update any Client records as needed or as requested by a client.
  • Collect client email addresses for confirmation use and promotional use.
  • Offer any promotions or special events to clients
  • Suggestive selling of services, products or special events
  • Keeps in constant communication with Spas/Salons and Institutes.
  • Performs any other duties requested in order to deliver the highest quality client service possible.
  • Assists in training New Associates.
  • Must have 1 year previous customer call center representative experience.
  • Outgoing and energetic attitude.
  • Effectively manage large amounts of incoming calls.
  • Good listening skills.
  • Multi-tasking ability.
  • Excellent problem-solving capabilities.
  • Input data quickly.
  • Be reliable and dependable.