The Banquet Captain provides excellent service to our guests at catered events. This position is key to the success of our catering services.

Roles and Responsibilities:

• Ensure that safety and sanitation codes are followed
• Train staff to recognize improper guest behavior
• Work with the food and beverage manager and coordinate with kitchen staff to communicate and ensure details of the menu, food preparation activities, and service standards
• Examine the cleanliness of the venue prior to a function and resolve and existing issues
• Ensure that elements of a venue are ready before guests arrive, including the dining tables, bar, food, and beverages
• During the event, they interact with the host to respond to any special requests or last-minute adjustments
• Monitor the activities, respond to questions, complaints, or comments that may arise
• Post-event review the charges incurred and adjust payment
• Responsible to ensure dining tables, bathrooms, food and beverages are ready prior to the event
• Responsible for Cleanup, inventory, and the storage of supplies and equipment post-event
• Restaurant duties are included during times that banquet business is slow
• Other related responsibilities as deemed appropriate by the General Manager, Assistant General Manager and/or Food and Beverage Manager

Qualifications

Experience, Knowledge and Education:

• High school diploma or GED
• Experience in banquet or catering service
• Strong customer service skills
• It also can be beneficial to hold certification to serve alcoholic beverages
• Available to work on weekends, evenings, and holidays
• Possess strong organizational and decision-making skills

Physical Requirements:

• Able to stand for long periods of time, lift and carry items such as food trays and equipment and perform other duties as needed.

Additional Requirements:

• Successfully pass pre-employment screening.