SANTA ANA COMMUNITY COORDINATOR

Overview:

A Community Coordinator is someone who is passionate about organizing and executing events, and building a stronger & more diverse community at Sender One. A Community Coordinator embodies the Sender One core values, is proactive, self-motivated, solution driven, and delivers outstanding customer experiences to guests, members, brand partners, and collaborators.

Responsibilities:

• Plan and facilitate gym community events that align with the Events & Programs Yearly Calendar;
• Manage the Sender One gym specific social media channel(s);
  • This responsibility will require you to use your cell phone. You will be reimbursed a set cell phone usage credit each paycheck;
• Maintain the brand image within the gym, including ensuring promotional material is up to date and well presented around the gym;
• Coordinate with Events & Community Programs Manager and all gym departments to ensure clear cross-department communication;
• Collaborate with Community Programs Manager & Gym Manager on community events and community program initiatives;
• Act as Bouldering League Commissioner;
• Submit Marketing requests and create community event creatives;
• Promote and enhance company reputation by providing a professional and effective work ethic;
• Represent Sender One at local outreach events, community events, or large scale in-house events;
• Perform a range of administrative support duties through Rock Gym Pro (RGP), G-Suite, WordPress, and Canva;
• Work Customer Experience shifts (this role complements CX).

Profile:

• Passionate about climbing and the climbing community;
• Problem solves and makes decisions in a timely manner; develops new and creative solutions;
• Productive in an individual and collaborative environment, while thinking creatively - comfortable with bringing new ideas to the team;
• Receptive to feedback and implements actions with the direction and guidance of Events & Community Programs Manager;
• Detail-oriented and exceptionally organized with strong planning abilities;
• Motivated and goal-orientated;
• Flexible and able to adapt to change;
• Ability to work in a fast-paced environment;
• Functions at a high level in stressful situations;
• Provides a relatable and friendly tone through all communication channels;
• Strong interpersonal and communication skills - written and verbally.

Industry Experience:

• Experience in event organizing and/or project management;
• Excellent customer-facing experience and skills;
• Proficiency in Rock Gym Pro (RGP) and G-Suite;
• Understanding of key marketing and brand strategies;
• Knowledge of social media platforms (Instagram, YouTube, Facebook);
• Knowledge of MailChimp and WordPress a plus;
• Skills in HTML, photography, videography, and digital design a plus;
• Must have a valid drivers license, reliable transportation, and ability to travel between multiple gym locations when necessary;
• Able to lift 40 pounds;
• Food handling.

Time Commitment:

• 6-8 office hours/week;*
• 2-16 hours/ month for Community Events;
• Must be available some weekends and weekday evenings for events;
• Attend Monthly Community Coordinator planning meeting;
• Must have reliable transportation and be willing to travel between gym locations.

*Hours will vary depending on when community events are planned; some tasks may overlap CX hours and can be done during CX shifts (Ex. Social Media)