Service Desk Specialist
Job Details
Entry
Main Campus - Edmond, OK
Student
$8.25 - $8.25 Hourly
Day
Description

Hours per Week:

20 - 25 hrs/wk

 

Position Overview:

The Office of Information Technology (OIT) at the University of Central Oklahoma (UCO) strives to enhance learning, improve service and communication, and increase student, faculty, staff, and community access to useful information through the application of technology.  Information Technology at UCO provides computing, networking, e-learning, telephone, training, and support services to students, faculty, staff and the University community.

Perform computer and customer service related duties in an office setting. Typical duties may include but are not limited to: typing, filing, answering telephones, customer service, scheduling appointments, and Microsoft Office experience.

 

Departmental Overview:

Provide customer service to the UCO community via phone, email, online portal, and in person. Duties include answering phones, troubleshooting computer related issues, documenting incidents/requests, application support, and more. Perform other duties as directed by supervisor. Federal Work-Study may be available.

 

Qualifications

Enrollment Requirements:

Fall/Spring Semesters: All student employees must be enrolled at least half time to be eligible to work any UCO student position. Half time enrollment for Fall/Spring is considered 5 hours for graduates and 6 hours for undergraduates. 

Summer Semester: Undergraduate Work-Study students must be enrolled in 6 hours to work on campus. Graduate Work-Study students must be enrolled in at least 5 hours. All other students must be enrolled in at least 3 hours to work on campus. Students not enrolled in summer classes must be enrolled in Fall classes in order to work on campus, but will be required to pay FICA taxes. 

If the number of hours needed to graduate is less than the minimum hours required to work, the student must obtain a letter from his/her academic advisor, stating the number of hours needed to graduate. Call the Human Resources Department for further information.

 

Qualifications/Experience Preferred:

Experience working with Windows, Macintosh, iPhones, and Android devices. A high level of technical skills not required, but prefer candidates understand the basics of troubleshooting and are able to intelligently work with clients on various issues. Seeking energetic team players who are able to function in a fast-paced environment.

 

Knowledge/Skills/Abilities:

Excellent verbal and written English skills.  Ability to type consistently at a rate of 30 words per minute or faster.  Great attitude with a strong desire to provide excellent customer service and for continual improvement.  Ability to quickly absorb and make effective use of knowledge related to technology services and other services provided by various UCO departments.  Ability to multitask and make effective use of available time.

 

Physical Demands:

Repetitive movement of hands and fingers - typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.