Front Desk Receptionist
Job Details
JA Medical_B - Brooklyn, NY
Full Time
$16.00 - $23.00
Description

Who We Are

Lead by highly successful physician executives with a mission to improve health care quality for underserved populations, Rendr Physicians is a primary care driven multi-specialty medical group serving approximately 200,000+ patients through its 90+ locations in Staten Island, Brooklyn, Manhattan, and Queens.

 

Location: Various locations available across Brooklyn and Manhattan

 

Job Position:

Medical receptionists are responsible for providing a great first impression of Rendr Physicians by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

 

Essential Functions:

  • Warmly greet and direct patients, vendors, and visitors as they enter the practice
  • Schedule new appointments and coordinate follow up appointments
  • Process insurance information to determine patient eligibility and collect copays accurately
  • Check-in patients upon arrival and assist with completion of paperwork when needed
  • Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate
  • Check/prepare lab or imaging reports
  • Verify accuracy of patient information and make appropriate changes or updates in records
  • Conduct follow-up reminder calls to patients when needed
  • Answer phone calls and handle all inquiries in a prompt and professional manner
  • Help patients in distress by responding to emergencies
  • Handle sensitive and confidential patient data appropriately

 

Qualifications:

  • Bilingual in English, Spanish, Arabic or Chinese .
  • Excellent verbal, written, and interpersonal communication skills
  • Strong sense of accountability
  • Dedication to patient satisfaction and safety
  • Adaptability and flexibility able to work in different offices
  • Ability to work independently and in a team environment
  • Strong organizational skills with ability to manage competing priorities                                                                                                                      

Job Qualifications

  • Must have experience in customer service. (At least 1 year.)
  • Must always remain professional and polite while on the phone.
  • Must have knowledge on the computer. (i.e.. Microsoft office, excel, etc.)
  • Must have at least High School diploma or GED.
Qualifications
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