211 Business Manager
Job Details
Pittsburgh - Pittsburgh, PA
Full Time

Similar to 9-1-1, 211 is a nationally recognized, easy to remember phone number that quickly and effectively connects people in need with resources. In the case of 211, the connections are to human services and community resources tailored to meet caller needs. The 211 service is widely available across the country and has recently become available in all seven regions in Pennsylvania.

The 211 Business Manager will focus on the financial side of the 211 Operations which includes: overseeing the budget, invoicing, managing contracts, renegotiating contracts, ensuring deliverables are met.


Essential Functions:

  • Perform financial management duties including generating financial data, compiling, submitting reports, analyzing industry trends and assessing the financial health of the 211 service.
  • Supervise the preparation of quarterly and annual account reconciliations, monitor, and enforce compliance with tax and financial reporting standards and assist with cash flow forecasting.
  • Advise colleagues and executive management on decisions related to 211s finances.
  • Create strategic business plans based on the analysis of 211s status and financial forecasts.
  • Track and maintain the business records of the 211 Call Center, including supervising accounts payable and accounts receivable.
  • Monitor financial data and recommend solutions that will improve how we allocate money for each contract.
  • Provide monthly updates on business operations to the senior director of 211.
  • Work with Community Impact Operations and find places to maximize growth and find potential new revenue streams.
  • Providing monthly, quarterly, and yearly financial statements.
  • Maintaining receivables and payables through the accounting and fundraising software.
  • Maintaining all 211 fund balance and investments reports.
  • Coordinate and oversee all 211 financial audits.
  • Developing annual budgets and cash flow analysis.
  • Perform other related duties as assigned.

Education and Experience


  • Bachelors degree in finance; equivalent combination of education and experience acceptable
  • Non-profit or volunteer experience preferred

Annual Salary Range

  • $54,000 - $63,600

Knowledge Skills and Abilities

  • Self-starter who can take initiative without daily supervision
  • Excellent data entry skills
  • Outstanding communication and interpersonal abilities
  • Proven knowledge and execution of successful development strategies
  • Focused and goal-oriented
  • Ability to remain professional, calm, and kind under pressure in sometimes stressful and emotional circumstances
  • Excellent verbal and written communication skills; ability to communicate clearly to individuals with varying levels of comprehension and language proficiency
  • Excellent telephone etiquette, including exhibiting friendliness while controlling the conversation
  • Demonstrated ability to provide an empathetic and compassionate response to all inquirers
  • Must be a team player and be willing to take on new projects as the program grows
  • Have a strong understanding of fiscal policy and investment regulations

Physical Demands

  • Sedentary: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for brief periods of time.

Travel Requirements

  • Occasional travel within the region via ground transportation


  • Full-time (37.5 hours per week)