Accounts Receivable Collections Specialist
Job Details
Framingham, MA - Framingham, MA

DTiQ is seeking a Full-time Accounts Receivable Collection Specialist that has 5+ years of AR/Collections/Credit experience. This role will report to the Accounts Receivable Manager.

  • The ideal candidate will be responsible for handling the collection of customer accounts while ensuring accounts are maintained within acceptable company guidelines.
  • Monitor and collect past due accounts which will include phone calls and emails research.
  • Provide recommendations to Accounts Receivable Manager regarding credit risk and execute credit holds on customer accounts.
  • Escalate and resolve account and billing discrepancies that may arise and collaborate with sales team, customer service and our customers to resolve payment issues.
  • Maintain supporting documentation for all disputed invoices
  • Manage customer payment methods such as checks, credit card, and ACH
  • Address and resolve account credit balances and overpayments
  • Maintain collections notes in Excel AR reports and in ERP system.
  • Process and apply cash receipts and process credit card transactions for customer invoices.
  • Help achieve regional DSO (day sales outstanding) goals.
  • Other duties as assigned.
  • Ability to work well both independently and in a team environment
  • Strong problem-solving skills.
  • Ability to adapt to a fast-paced environment.
  • Strong attention to detail, goal-oriented, commitment to excellent customer service.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple responsibilities.
  • Ability to collaborated with internal and external support teams such as, account managers and sales to ensure timely resolution of disputes.
  • Excel experience a must.