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Call Center Representative

Job Details

Chicago - Chicago, IL


Smithereen Pest Management is looking for an energetic and diligent Call Center Representative to join our dynamic team. We are a family owned pest control company since 1888. We are seeking “go-getters,” so the right candidate will have exceptional conversational skills, the tenacity needed to build strong business relationships, an upbeat attitude, and superb sales skills.


Duties and Responsibilities for the Inside Sales Representative

  • Develop and maintain product expertise
  • Provide value to our clients
  • Handles incoming telephone calls, covering a range of customer services in a prompt and proficient manner, acquiring all information to ensure first-time resolution of transaction
  • Outbound calling and inbound receipt of calls to and from prospects and existing customers to increase sales and provide superlative service
  • Capable of conducting calls without script
  • Develop and build relationships with new accounts and develop additional contacts within existing accounts
  • Schedule appointments
  • Follow up calls
  • Able to work with a team and independently
  • Instill confidence with customers through clear and effective communication

Job Requirements/Sales Qualifications:

  • Proven Sales experience
  • Previous Call Center experience
  • Ability to perform at a high level in a fast-paced environment
  • Possess an upbeat, positive and enthusiastic attitude
  • Must be Dependable
  • Be organized and efficient
  • Meet required monthly sales goals
  • Proficient in MS Office
  • Outstanding communication rapport and professional, friendly telephone presence
  • Looking for M-F 8:30 am - 5:00 pm


Minimum High School Diploma

Benefits Include:

  • Health/Dental/Vision plan for individuals or family coverage
  • EAP (Employee Assistance Program)
  • 2 Weeks Paid Vacation
  • 5 Paid personal days
  • 401-K with a company match
  • Holiday Pay
  • Fun and relaxed work environment with a great group of people

Job Type : Full-time Hourly

Smithereen is an Equal Opportunity Employer and promote diversity through a culture of inclusion and opportunity. We actively seek transitioning military personnel and veterans. We are a drug-free environment.