POSITION SUMMARY:
Provides service to customers and their accounts, cross-selling bank products, and complying with bank operations.
ACCOUNTABILITIES: ***
Paying and Receiving Items: 50%
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashiers checks, travelers checks, and Savings Bonds; answering questions in person or on the telephone; referring to other bank services.
Balancing cash drawer: 20%
- Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins, reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to lead teller; maintaining supply of cash and currency.
Sales: 15%
- Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers needs; directing customers to a branch representative.
Other Duties: 15%
- Records transaction by logging cashiers checks, money orders, pre-loaded cards and other special services; preparing currency transaction reports; recording and filing cashed savings bonds.
- Complies with bank operations and security procedures by participating in all dual-control functions and regulatory compliance; maintaining customer traffic surveys; auditing other tellers currency; assisting in certification of proof.
- May be responsible for receptionist duties.
- Contributes to team effort by accomplishing related results as needed.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Attends mandatory compliance and security sessions. Monitors daily work for adherence to compliance and security regulations, policies/procedures, and promptly corrects any deficiencies.
*** % is based on average of all positions; some %s may vary dependent upon the location
