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Job Details

1946 Webster Avenue, Bronx, NY 10457 - Bronx, NY
Full Time
Graduate Degree

Supervisor, Family Treatment & Rehab

Graham Windham is one of the first organizations in the New York City to implement Solution -Based Casework (SBC). Solution-Based Casework helps children and families to be the solution to the seemingly insurmountable problems in their lives, from generational cycles of poverty, abuse, and neglect to unemployment, domestic violence and severe health problems. By recognizing and reinforcing their innate strengths and ability to cope, we at Graham Windham empower them to take the lead in making change in their lives.

About the Program
The Family Treatment/ Rehabilitation Program (FTR) located in Manhattan, Brooklyn and The Bronx offers intensive preventive case management services to families at risk of removal of children to foster care due to neglect and abuse. Risk factors for families served by the FTR program are sometimes advanced as a result of caretakers’ drug use and/ or mental illness. The stressors of poverty, substance use, instability and criminal justice involvement, parental depression, family stress, substance use or domestic violence can greatly compromise a parent’s capacity to care for her children, despite strong desires to be engaged. Using Solution Based Casework, we actively work with parents to help them develop a more active, consistent and productive role in their child’s educational and social development; we encourage families to build connections to positive supports in their community who will help them sustain their progress. Our goal is to partner with families to keep them together while ensuring that children will be safely cared for.

Position Overview: 
The Preventive Supervisor will provide clinical and administrative supervision of case planners and support staff in the implementation of case specific goals of families; will ensure that the multi-method program has a consistently strong approach to partnering with families to promote the safety and wellbeing of all children; ensure that the agency practice approaches (Solution-Based Casework and Motivational Interviewing ) are used to partner with families to help develop and encourage families to build connections to positive supports in their community; ensure that our families and staff have access to high-quality resources to meet their needs. The Supervisor will ensure responsive action is taken to meet all regulatory requirements of the Family Treatment Rehabilitation Program in accordance to NYS OCFS, New York City Administration for Children Services and Graham’s Pillars (Treat all with respect; Promote Safety and Well-Being; Encourage learning; Support opportunities for growth and Thrive in life) so as to strengthen families and protect children.

Duties and Responsibilities (but not limited to): 

  • Participate in Clinical Diagnostic Team (CDT) meetings and ensure that clinical decisions meet best case practice standards as well as contractual requirements.
  • Handle case-related crises, including incidents involving reports to the State Central Registry.
  • Coordinate unit staff meetings on a monthly basis and ensure that efficient administrative procedures are in place within the unit.
  • Ensure appropriate utilization of State and City databases.
  • Support the implementation and integration of Solution Based Casework and Motivational Interviewing in all case assessments, in the development of family and individual level outcomes, and action plans.
  • Provides ongoing management, direction and support to staff, ensuring correct implementation of Agency policies and procedures and high standards of timeliness, quality and accuracy.
  • Provides weekly supervision/coaching to case planners to strengthen their SBC skills and practice, enabling them to provide appropriate and consistent services through ongoing training and skills development.
  • Participate in continued SBC training, coaching and the SBC certification process.
  • Support staff on home visits, in internal case conferences and external Elevated Risk and Safety conferences.
  • Assist in the facilitation of Family Team Conferences.
  • Ensure the timely completion of mandated reports and documentation of all case activities.
  • Conduct monthly supervisory casework reviews to ensure compliance with FTR program mandates.
  • Utilize clinical reviews, consumer satisfaction surveys and other quality assurance processes to assess the quality of service delivery.
  • Ensure the required casework contacts in all phases are conducted in a timely manner
  • Works with the Program Director to conduct outreach to outside community agencies and establish effective communication with ACS.
  • Exhibits effective verbal and written communication/presentation skills.
  • Perform other duties as assigned.


Full-time position; Annual Salary: $65,000 - $68,000 + Potential to Earn Performance Based Merit Award for Eligible Staff + Comprehensive Benefits + Professional Development Opportunities.

Graham Windham offers eligible employees a comprehensive benefit package including medical, dental & vision coverage, paid time off, holiday pay, retirement savings plans (defined contribution pension and 403 (b) thrift), and much more…


Graham Windham’s Mission Statement

In full partnership with families and communities, Graham Windham strives to make a life-altering difference with children, youth and families who are overcoming some of life’s most difficult challenges and obstacles, by helping to build a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world.





Master’s Degree in Human Services, Social Work or related field; Ability to teach, train and coach team members; Time management; Stress tolerance; Team building & Teamwork; ; Excellent written & oral communication skills; Ability to with diverse population; 3 years’ of child welfare experience; 1 year Preventive or Foster Care supervisory/managerial experience.