IT Systems Analyst

Are you looking to make a difference in the world?

Looking to take the next step in your career with an impactful organization helping people?

Join AFTD, the leading organization dedicated to ending the most common dementia under 60, known as FTD. We help families affected today, and drive research to bring hope for the future. Our work to bring about a world without dementia is only missing your passion and your expertise. AFTD is growing rapidly, with a greater ability to offer help for those affected than ever before. Join us today to make a difference for families affected by FTD, across the United States and beyond. 

Job Summary

Systems Analyst will be used to augment and extend the in-house technology support capabilities of AFTD. IT System analyst will support current support initiatives currently underway at AFTD, as well as those outlined in the strategic plan that have yet to be started. Analyze, design, and troubleshoot AFTD’s information technology systems and processes to enhance efficiency, productivity, and effectiveness. AFTD is currently utilizing a Managed Service Partner (MSP) for routine Helpdesk, Infrastructure, and Security support services, so this role may only secondarily intersect with those functions. The primary responsibility will be technical project work related to our core platforms, re-engineering how we currently deliver information or services, and improving our automation, analytics, and metrics abilities.

FUNCTIONAL RESPONSIBILITIES

Essential Job Functions

• Develop system design by utilizing analysis and solution development methods for input/output requirements, procedural flow between departments, operational audits and organizational structures.
• Technically execute the efforts to ensure that information systems support the organizational mission and objectives and coordinate the process of defining, investigating, and solving problems related to systems, data governance, metrics, dashboards, and special projects.
• Be a key technical resource on projects to assist functional owners in evaluating the potential for automating existing or proposed work functions or processes and assess the feasibility of creating or modifying systems to meet user requirements.
• Analyze new business requirements, system functionality, current system use, and user needs; specify functional designs and work with developers and analysts to implement.
• Develop and implement standards and policies surrounding IT activity that strengthen data integrity and system security.
• Performs risk, performance, and usability assessments of software platforms and makes recommendations to improve usability and mitigate risks to the organization.
• Implement technology-driven improvements through effective project management; assume project responsibility from inception through implementation.
• Supports management with project planning, and project tracking to deliver timely IT solutions within budget.

 Other Job Functions

• Assist in the management of external vendor or partner relationships.

• Responsible for technical setup and execution for all virtual events on our digital media platform (Zoom)
• Ensure ancillary platforms in support of our web technologies, social media programs, communications, grants, and business operations are configured and maintained in optimal support for our organization.
• Will routinely collaborate with the Lead Salesforce Analyst and Office Manager. Will independently engage directly with other Directors and Managers as project work and needs arise. Enforces good IT security and data management practices among staff.

SUPERVISORY RESPONSIBILITIES

• This position is an individual contributor and does not have any supervisory responsibilities.

QUALIFICATIONS

Knowledge, skills, and abilities required for this role:

Education:

• Bachelor’s degree in informational technology or equivalent experience

Experience:

• 3-5 years of experience dealing with overall information technology, system maintenance and development.

Special Knowledge/Skills:

• Excellent ability to investigate, learn, and troubleshoot new technologies.
• Experience with Microsoft Azure and O365 Administration, notably Teams, OneDrive, SharePoint, and Exchange.
• Ability to produce documentation to update or originate SOPs, User Guides, and training materials.
• Extensive experience with enterprise applications and understanding of database-driven applications. CRM Platform experience such as Salesforce and Salesforce Marketing Cloud experience a strong plus.
• Proven problem-solving, analytical thinking, and ability to approach problems logically and systematically.
• Project management skills as needed.
• Excellent written and verbal communication skills, including bridging functional and technical resources by communicating effectively with individuals of varying technical knowledge and business needs.
• Strong listening, negotiation, and conflict-resolution skills.
• WordPress and Google Analytic experience desirable.
• IT experience in a healthcare setting is helpful.
• Familiarity with HIPAA, PCI, and related privacy and security regulations
• Willingness to adapt and perform other duties as assigned.

ADDITIONAL INFORMATION

Interview Process

• Submit an application, including cover letter and resume
• Phone screen with a member of AFTD’s HR department
• Interview with Hiring Manager
• Team interview with department staff
• Offer made to final candidate (contingent on reference and background checks)
• Additional interviews or assessments may be required dependent on position           

AFTD Awards & Accolades

• Platinum Transparency 2023 by GuideStar, an organization that collects and publishes IRS-verified data about charitable organizations, issuing Seals of Transparency based on how much information each charity provides
• 4-star rating on Charity Navigator, an organization that assesses nonprofits’ organizational effectiveness through IRS filings and metrics such as, Impact & Results, Accountability & Finance, Culture & Community, and Leadership & Adaptability

Benefits and Perks

AFTD offers a competitive salary and is committed to providing a comprehensive benefits package to meet the needs of our employees and their families, including:

• Medical, Dental and Vision insurance for eligible employees regularly working 30 hours or more per week – presently AFTD covers 100% of employee individual medical coverage
• Basic Life Insurance/AD&D
• Company-paid short-term and long-term disability insurance
• Identity Protection
• Voluntary Term Life/AD&D
• Pet discount program
• Employee Assistance Program
• SIMPLE IRA with company match
• Generous paid vacation and sick time
• 10 paid holidays
• A company culture that encourages work/life balance
• Ongoing team building opportunities, including staff retreats and days of service
• Ongoing professional development training and opportunities
• Hybrid working environment, with the opportunity to work remotely up to 3 days per week
• Business casual dress code

AFTD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  All of your information will be kept confidential according to EEO (Equal Employment Opportunity) guidelines. 

AFTD participates in E-Verify. Learn more about applicant rights under Federal Employment Laws.