Call Center Agent
Corporate Headquarters - Columbia, MD
Full Time
$36,000.00 - $55,000.00 Salary/year
Customer Service

Nu Look Home Design is more than just a nationally ranked home improvement company, we're a locally owned and operated business with corporate style in a dynamic and fast-paced environment. When you become a part of the Nu Look family, we give you the tools to build upon existing leadership skills, meet amazing people, and join a company with whom you can grow. It’s a remarkable place to work and you can be part of it.


We are actively seeking an energetic, results-oriented Call Center Agent to join our growing team! As a Call Center Agent, you will sell a comprehensive array of Nu Look Home Design’s products with a strong emphasis on setting appointments for the outbound sales team. The ideal candidate must be an assertive, experienced sales professional who leads by example, and has the ability to maintain a professional attitude in order to maximize opportunities to increase revenue potential.


Here’s what you’ll be doing:

  • Responsible for the complete process of the Call Center lead cycle. i.e. fielding inbound inquiries, making outbound calls and confirming/qualifying appointments
  • Implement and demonstrate inbound and outbound sales efforts by using sales and service best practices
  • Meet and exceed established weekly, monthly, and annual sales goals
  • Generate an agreed minimum number of outgoing phone calls per day with the purpose of creating business opportunities while providing a quality level of customer service to all prospects and current customers
  • Contribute positively to the call center team culture by developing mutually beneficial working relationships with all team members


Here’s what you need to know:

  • 1 year of experience in an inbound/outbound Call Center environment
  • Possess a high degree of organizational, time management, and interpersonal skills
  • Superior verbal and written communication skills
  • Must possess the ability to effectively communicate and deal tactfully with all external and internal customers in a positive manner
  • Demonstrates a proactive approach and is flexible with change or ambiguity
  • Advanced computer proficiency and technical aptitude with the ability to utilize all Microsoft Office Suite and pick up new systems quickly
  • Ability to work non-traditional hours including nights, weekends and holidays

Nu Look offers a comprehensive benefits package including 401(k) and an awesome work environment.  We are committed to helping our employees grow and achieve at the highest levels.

Nu Look Home Design is an Equal Opportunity Employer.