Program Assistant Hepatitis Navigation Program
Job Details
LIC - Central DOHMH - Long Island City, NY
Program Assistant Hepatitis Navigation Program

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.  To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.



The NYC Health Department, Bureau of Communicable Disease, Viral Hepatitis Program (VHP) works to reduce morbidity and mortality associated with hepatitis B and C in New York City.  The VHP conducts surveillance, and develops and implements programs and projects to prevent, manage and treat hepatitis B and C.  The VHP administers multiple direct outreach telephone-based patient navigation projects to support people living with hepatitis C and B in New York City through outreach, engagement, connection to hepatitis care, retention in care and health education, to prevent ongoing transmission, liver disease and liver cancer.



The Viral Hepatitis Program is recruiting a Program Assistant who will collaborate with the NYC Health Department staff and external community providers to engage people living with or at risk for hepatitis B and/or hepatitis C in medical care and people who are at risk for overdose in MAT/harm reduction services.  Under the supervision of the Program Manager, the Program Assistant will coordinate the Hepatitis Telephone-based Navigation Program projects activities and reach out to people living with hepatitis B/C and/or have a history of drug use in New York City over the phone.  Client population includes individuals who were re-infected with hepatitis C in the past year, indicating they are engaging in activities that put them at elevated risk for overdose.  The Program Assistant will engage and connect clients in hepatitis medical care, MAT and /or harm reduction services. 


With an annual budget of approximately $2 million dollars per year, Strategies To Operationalize the Prevention of Overdose Death (STOP OD) aims to strengthen NYC’s response to the opioid overdose epidemic and reduce overdose deaths.


STOP OD is supported by a grant from the U.S. Centers for Disease Control and Prevention. The Project Coordinator position is funded through August 2021 with the strong possibility of extension based on successful reapplication for funding. This position is housed at the New York City Department of Health and Mental Hygiene in Long Island City.




  • Contact individuals over the phone to provide patient navigation services including giving health education on hepatitis B/C and overdose prevention, connecting to MAT/harm reduction services, offering referrals for supportive services including health insurance access, scheduling medical appointments, delivering timely reminders, calling providers for care coordination, and supporting linkage to hepatitis care, return to care as well as retention in care.
  • Address drug use related risk behaviors and engage clients in the MAT/harm reduction services.
  • Educate drug use safety methods and sharing related resources with clients.
  • Complete patient assessment and provider interviews to enhance patient care.
  • Document activities accurately and comprehensively in the electronic disease surveillance system.  Keep documentation up to date and maintain patient confidentiality.
  • Attend internal staff meetings and external meetings with community partners or providers.
  • Give case presentation and case discussion in meetings.
  • Support project planning, implementation, data collection, evaluation and data reporting under supervision of the Program Manager.
  • Follow project protocol and procedures to archive project goals.
  • Support material development, capacity building and community partner communication.
  • Work with and provide technical assistance to colleagues, community partners and providers to deliver patient-centered services.
  • Report to supervisor and leadership on progress of projects. 
  • Complete other tasks as assigned.




  • Bachelor’s degree is required. 
  • Fluent in English.  Bilingual is preferred.  Able to read and type in electronic devices is also preferred.
  • Experience in providing patient navigation services and health education on hepatitis B and/or C via telephone.
  • Experience in delivering overdose prevention education and connecting clients to MAT/harm reduction services.
  • Experience in project implementation and research intervention.
  • Basic knowledge of drug user, homelessness and immigrant health care access.
  • Comfort with talking about drug use and mental health issues with clients.
  • Comfort with making outreach phone calls to patients and speaking to clinical providers.
  • Excellent problem-solving skills and ability to develop health care access plan with clients.
  • Excellent communication skills and interpersonal skills; work well with others.
  • Abilities to support material development, capacity building and community partner communication.
  • Highly organized with attention to detail.  Good oral, written, and documentation skills. 
  • Strong attention to detail and time management.  Able to handle multiple patient cases at one time.
  • Proficiency in Microsoft Word, Excel, Access, PowerPoint, Outlook and Teams.
  • Strong desire to help others, empathetic, responsible, and self-motivated.




FPHNYC offers a comprehensive benefits package. The salary range for this position is commensurate with experience.



There is potential for this position to transition to DOHMH and therefore candidates must meet DOHMH eligibility requirement including NYC residency.



To apply, send Resume, with Cover Letter, including how your experience relates to this position.  We ask that you do not contact our staff directly and no phone inquiries please. Applicants who best match the position needs will be contacted.




The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.