PHYSICAL DEMANDS:
Sufficient strength, agility and mobility to perform essential functions in both indoor and outdoor settings; exposure to heat, cold and moderate noise levels; and verbal, visual and auditory ability to act swiftly in an emergency situation.
YOUTH PROTECTION STATEMENT:
The Burbank Community YMCA is committed to the development, health and well-being of children and youth in our care. Any form of physical, mental, emotional or sexual abuse will not be tolerated. We have instituted policies, procedures, training and supervision requirements to create an organizational culture focused on the protection of all children and youth involved in YMCA programs and activities. For more information about our Child Abuse Prevention Policy please contact your Program Director.
YMCA COMPETENCIES:
Mission Advancement: Models and teaches the Ys values; ensures a high level of service with a commitment to improving lives; strives to meet or exceed goals and deliver a high-value experience for members.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions and perceptions; builds rapport and relates well to others; seeks first to understand the other persons point of view and remains calm in challenging situations; listens for understanding and meaning, and speaks and writes effectively.
Operational Effectiveness: Provides others with frameworks for making decisions; holds staff accountable for high quality results using a formal process to measure progress.
Personal Growth: Pursues self-development that enhances job performance. Makes sound judgments and translates learning form one situation to another; has the functional and technical knowledge and skills to perform well, uses best practices and demonstrates up-to-date knowledge and skills in technology.
DUTIES & RESPONSIBILITIES MEMBERSHIP SALES REPRESENTATIVE:
- Creates a welcoming environment for all by warmly greeting all members and guests.
- Assists Membership Director to develop strategies to drive potential members and retain existing members through marketing initiatives including: social media, marketing, word of mouth, referrals, acquisition events etc.
- Obtains sales leads via walk-ins, telephone inquiries, grassroots community outreach, membership marketing events
- Conducts all phone and in-person prospective member interviews (during hours worked), and provide welcoming and thorough tours; Close all interviews/tours with an invitation to join the YMCA; Meet or exceed individual monthly sales goals.
- Conducts interviews and/or tours responsive to the needs of prospective members to achieve a conversion ratio of 70%.
- Builds relationships with members through intentional connection with other members and Y staff. Connects members to fitness orientation, program, or a small community of peers.
- Contributes to retention ratio of members at or above 65%.
DUTIES & RESPONSIBILITIES IFZ/Y Play:
- Maintains sight or sound supervision of children and volunteers at all times.
- Direct oversight of daily operations in the Stay-n-Play environment, including staff and scheduling.
- Ensures developmentally appropriate adult-child interactions.
- Plans and delivers program activities which are age-appropriate and consistent with YMCA values.
- Ensures proper sign-in and sign-out procedures for every child entering and exiting the Child Watch room.
- Completes hourly room count.
- Maintains a neat and orderly environment and ensures that program supplies are stocked.
- Assists with bathroom supervision within established guidelines and Child Abuse policy.
- Attends all staff meetings and trainings.
- Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and Emergency Action Plan.
- Maintains positive relations with parents and other staff.
- Provides support and empowerment, constructive, enriching and creative activities, development of social competencies and positive identity.
- Recognizes, encourages and supports the enhancement and development of the Y’s Six Pillars of Character.
