Education and Experience:
- Requires a High School diploma, certification or equivalent and 10+ years of relevant experience; or an Associate degree with 8-10 years of relevant experience; or a Bachelor's degree with 5-8 years of relevant experience
Knowledge, Skills and Abilities:
- 5+ years of experience in enterprise IT support
- Preferred 3+ years of experience working directly with C-Suite Executives and Vice President level employees.
- Experience installing, administering, and troubleshooting Windows computers and laptops within an Active Directory domain environment.
- Troubleshoot PC hardware problems and provides basic PC hardware maintenance when needed
- Must have extensive knowledge of Windows and Mac operating systems
- Knowledge of Apple hardware, Mac OS X, IOS iPhones, and iPads are required
- Knowledge of configuration management tools like SCCM and Jamf
- Understanding of networking, DHCP, and DNS within a local area network
- Experience with WebEx, Zoom, Teams rooms systems, and other audiovideo conferencing technologies
- Experience troubleshooting Active Directory, TCP/IP networks, and standard PC and Mac applications/operating systems.
- Expert level of technical knowledge
- Track record of creating improvements that bringing about positive changes to the business
- Exceptional at handling highest level of escalated situations
- Excellent communicating and reporting skills
Additional Position Information:
Coordinates, diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. Defines, designs and implements network communications and solution improvements. Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Manages the load configuration of a central data communication processor and makes recommendations for purchase or upgrade of data networks. Coordinates terminal orders and cable installation, network system planning, upgrading, monitoring, testing and servicing. Approves action requests and specifies purchase requirement. Negotiates and places orders with common carriers.
Why Join Bio-Techne:
- We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family starting on day one!
- We invest in our employees’ financial futures through 401k matching and an employee stock purchase plan.
- We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, tuition reimbursement, and more.
- We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
- We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Where permitted by applicable law, candidate must have received or be willing to receive an FDA authorized COVID-19 vaccine by date of hire to be considered for this position.
Bio-Techne is an E-Verify Employer in the United States.