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Lead Crisis Care Professional (PT Saturday lead)

Job Details

Greensboro, NC
Part Time Benefits Eligible
$16.00 Hourly
1st shift


Act Together Crisis Care-0.40

Lead Part Time – Crisis Care Professional

Youth Focus has joined with Alexander Youth Network! Interested in getting hands-on experience in the human services field? Alexander Youth Network/Youth Focus is seeking qualified applicants to serve in our Youth Crisis Shelter, Act Together in our Greensboro location and provide direct service to youth residing in the program.

The Youth Focus program, Act Together Crisis Care, is a residential program that serves youth experiencing homelessness, in foster care, or in crisis, ages 11-17. The program provides a structured, therapeutic environment including basic need support, life-skills, recreation, crisis intervention, case management, family mediation, and more. The program takes referrals 24/7, 365 days a year and runs the Safe Place Program for Guilford, Davidson, and Randolph County.

Schedule: Saturdays,16 hours – 7am-11pm
(with the opportunity to pick up additional shifts as needed by the program)

Must be able to attend an orientation and complete all onboarding requirements.



The Crisis Care Professional provides therapeutic support to youth ages 11 to 17 in a youth crisis setting. Provides in-ratio leadership for the youth on Saturdays.

  • Plan and lead psychoeducational groups.
  • Provide expertise on lived experience to staffing team.
  • Participate in monthly on-call rotation.
  • Assess and identify educational needs.
  • Provide quality customer service and process crisis referrals. Make appropriate determinations and coordinate intakes.
  • This position is a leadership role on the team. Requires a leader who is self-directed and comfortable with crisis management.              


ESSENTIAL DUTIES. Other duties may be assigned.

  • Counsels and provides trauma-informed therapeutic services to individuals with mental health issues.
  • Plans events for clients, including informal play time, special events and group activities.
  • Complete all necessary paperwork and documentation, including service plans, client assessments and verbal/written summary of each resident at shift change.
  • Provides oversight for shift and ensures residents receive appropriate and high-quality services.
  •  Provides coaching and feedback to support team members regarding staff duties, performance improvement, training, and other staff development opportunities.
  •  Provide structure for the shift.
  • Direct care staff provide quality services in accordance with Handle with Care, crisis intervention methods and regulations, Joint Commission standards and agency policies.
  • Direct care staff will demonstrate the ability to function safely, professionally, and ethically without the benefit of direct supervision. This includes serving as resident advocate, providing referrals, facilitating individual and group sessions and case management.
  • Maintains neat and safe work environment.
  • Maintains sensitivity to cultural differences with client population.
  • Answer and respond to phone calls, including crisis calls.
  • Responsible for overseeing the administration of doctor-referred medication to residents.

Attendance: Has minimal occurrences of unscheduled absences or lateness



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




  • Minimum of 21 years of age.
  • Lived experience both as someone who experienced homelessness, received mental health treatment, and successfully maintained permanent safe and stable housing.
  • Education and/or Experience – High School Diploma and one to two years’ experience and/or training
  • Certificates, Licenses, Registrations – Valid North Carolina Driver’s License.


What We Offer:
Alexander offers a comprehensive benefits package which includes:

  • Medical with Employer-Sponsored HRA
  • Dental
  • Vision
  • 401(k) with Employer Match
  • Employer-Paid Life, AD&D, STD, and LTD
  • Paid Time Off and Paid Holidays
  • Employee Recognition Programs
  • Continuing Education Units (CEUs) at no cost
  • Discounts and Perks such as AAA, credit union membership, and more!

Information about Youth Focus:

Youth Focus is a subsidiary of Alexander Youth Network, and its services focus on the needs of the most vulnerable youth in Guilford County, who are at-risk, in crisis, have run away, or are experiencing homelessness. Youth Focus provides needed housing solutions and trauma-informed support, so youth receive the help they need today to have hope for the future. For more information visit: