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Customer Success Specialist

Job Details

Home Office - OMAHA, NE


Position Summary 

As a Customer Success Specialist, you will be responsible for implementing and managing Real Radiology customers. This position plays a key role in developing and maintaining relationships with customer contacts to ensure excellent service is provided. This role is an opportunity to work with different departments, driving a collaborative approach to a successful experience with our internal and external teams. 


Essential Job Functions 

  • Act as a liaison between customers and internal team members to address all aspects of customer management 
  • Facilitate new customer onboarding
  • Continuously review and update internal team members and customers
  • Develop and implement a robust Salesforce dashboard that documents the health of the customer 
  • Facilitate the presentation of the dashboard to internal team along with customers 
  • Schedule and drive monthly customer meetings; address concerns, set mutual understanding of scope and defined expectations
  • Cultivate key client relationships throughout the client lifecycle
  • Provide timely communication to key parties and escalate concerns appropriately
  • Ensure timely resolution of escalated concerns
  • Work collaboratively with departments on process improvement projects 
  • Assist with customer implementations
  • Assigned projects supporting the goals of the Customer Success department


Preferred Talents 

  • Superior communication skills both orally and in writing 
  • Creative, self-motivated, proactive, and confident nature 
  • Ability to work with diverse groups virtually and in-person
  • Strong knowledge of relationship management and client coaching; strong teamwork mentality
  • Exceptional organizational and time management skills  
  • Proficiency with CRM software and strong computer skills 
  • High attention to detail
  • Flexibility to meet timeline demands, customer concerns and project objectives 



  • Bachelor’s Degree preferred; an associate degree required (focus on business administration, business coaching, or relationship management is highly desired) or equivalent experience in lieu of degree
  • 2-3 years of client or employee support or project management experience preferred 
  • Experience with CRM software strongly preferred 
  • Previous experience in a training development role strongly preferred 


Work Schedule/ Hours 

Work Location: Omaha, NE

Job Type: Full-time, Monday-Friday office hours

Reports to: Director of Customer Success 

Supervises Direct Reports: No