At the Brown Center you are part of a warm and inviting community that provides support services and quality living to older adults living with dementia. Our program participants enjoy a full range of social and cultural programs and activities as a part of a day program.
The Brown Center Adult Day Program is seeking a highly organized and detail-oriented individual to join our team as the Billing Coordinator/ Receptionist. This position requires exemplary character and integrity be exhibited while carrying out the duties of this position.
We are looking for an independent, self starter capable of working independently to problem solve, prioritize tasks and readily adapt to daily changes/challenges.
Billing Overview: This full time position is responsible for the monthly billing cycle of Brown Center participants. This includes data entry into several billing systems, maintaining accurate records for third party subsidy reimbursement, generating invoices and sending to participant families.
Receptionist Overview: Responsible for answering, handling and screening incoming telephone calls, greeting participants and their care partners, scheduling, filing, and preparing participant files. In addition, this position is responsible for check-in functions, including greeting and escorting participants while working with the team to ensure participants' needs are met.
Essential Duties:
- Greet program participants in a friendly, outgoing manner in person and on the phone, showing empathy to participants' individual needs
- Maintain/distribute weekly schedules of participants
- Ensure successful communication with families and staff members and anyone else involved in the participants' care- including necessary follow ups
- Enter and maintain participant information into the Electronic Record Management System
- Accurate data entry into our electronic billing system and other required electronic documentation for third-party payers such as Area Agency on Aging 1B and MORC, including distribution of grant funds
- Maintain a clean and organized lobby and work environment
- Processes incoming tributes, send acknowledgement letters, and maintain database of donors/funders
- Able to multitask while staying on top of daily tasks
- Orders, tracks, and distributes clerical and other program supplies.
- Attend quarterly advisory committee meetings and record minutes
- Monitor program safety and security
