Slate Operations Captain

Classification:  Exempt

Reports To:  Assistant Vice President for Admissions

Job Summary/Objective:  The Slate Operations Captain will be a member of the team responsible for managing and optimizing the enrollment customer relationship management (CRM) system, Slate. This position will be primarily responsible for developing and implementing multi-channel communication strategies to recruit prospective students and manage the application process. The role is also responsible for managing specialty programs, initiatives, and program launches for the admissions department. The Slate Captain will work closely with the admission, communications, financial aid, and other teams across the College to ensure that Slate is utilized to its fullest potential in recruiting and enrolling prospective students.

Position Type/Expected Work Hours: Full-time, Monday through Friday with flexibility for events and special projects on some nights and weekends as needed

Essential Responsibilities:

• Serve as functional lead and hands-on administrator for Slate
• Ensure data integrity and accuracy within Slate, specifically related to prospective student data
• Implement and maintain processes for data entry, segmentation, and communication with prospective students
• Work closely with the admissions, communications, and financial aid programs to utilize Slate effectively in the recruitment and enrollment process
• Create and maintain reports and dashboards to track key performance indicators (KPIs) related to prospective student engagement and conversion
• Identify and implement process improvements to increase the efficiency and effectiveness of Slate in the admissions process
• Train and educate admissions team members and other campus personnel on Slate best practices and usage
• Stay up to date with the latest Slate trends and technologies related to higher education recruitment and enrollment

Supervisory Responsibility: Oversight of data operations team

Required Qualifications:

• Bachelor’s degree in a relevant field is required
• 3+ years of experience in a CRM management role in higher education admissions/student life
• Experience working in a fast-paced, dynamic environment
• Strong analytical and data management skills
• Advanced knowledge of Excel, PowerPoint, and Word
• Ability to provide strategic recommendations to drive enrollment decision-making.
• Highly effective communication skills, written and oral
• Should demonstrate intellectual curiosity, creativity, high energy, strong character, integrity and discipline
• Commitment to best practice, excellence, and innovation in a fast-paced environment with high expectations
• Commitment to the long-term sustainability of the College

Preferred Qualifications:

• • Experience with outside contract vendors
  • Experience with Axiom, Banner, and Front Rush
  • On-site preferred

Work Environment: Traditional office environment, primarily indoors

Physical Demands: Extensive computer use and typing required. May be required to lift 25 pounds

Travel: Minimal travel with the exception of conference/training attendance

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

As an Equal Opportunity Employer, Sweet Briar College is committed to enhancing our community and encourages applications from qualified individuals with varied backgrounds, experiences and ideas who would increase the diversity of the College.