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Systems Support Technician

Job Details

Westfalia Technologies - York, PA

System Support Technician

Summary: The position of System Support Technician is responsible for performing field service and installation, commissioning, and support for all equipment built or supplied by Westfalia Technologies, Inc. 


 Job Functions:  

  • Documenting PLC code 

  • Debugging and troubleshooting PLC-base control systems at customer sites 

  • Control systems testing 

  • Control systems wiring 

  • Control systems installation/commissioning 

  • On-call rotation to provide emergency phone support to customers 

  • Support part and service sales for S/RMs, conveyors, palletizers, and robots  

  • Accept, process, and follow up to parts orders for S/RMs, conveyors, palletizers, and robots  

  • Provide service and support to customers with regard to preventative maintenance, troubleshooting and repair, both in-house (25%) and on-site (75%)  

  • Provide world-class customer service to all customers  

  • Interface with Sales and Engineering to meet customer requirements  

  • Coordinate business information between customers, Sales, Engineering, and other associates  

  • Submit all paperwork in a timely and professional manner  

  • Maintaining a close professional relationship with all internal/external customers  

  • Participate in developing and maintaining a sense of teamwork within the Service Department  

  • Perform work in the Production Shop when no Service Work is available 


Required Skills/Abilities: 

  • Willingness to travel approximately 80% at times 

  • Excellent verbal and written communication 

  • Proficient with Microsoft Office (Outlook, Excel, Word) 

  • Excellent trouble shooting skills 

  • Proficient with Rockwell programming software and hardware, such as Logix500, Logix5000, PanelView, and Factory Talk View (HMI) 

  • Have an understanding of DeviceNet and Industrial Ethernet 

  • Understand the function and operation of mechanical hardware (used for pallet, case, bottle, and bag handling systems) and/or packaging equipment or material handling equipment 

  • Understanding of industrial electrical components 

  • Understanding of control system requirements in a wash down environment 

  • Understanding of and ability to select industrial sensors including photoeyes and proximity switches 

  • Familiarity and understanding of the NEC 

  • Industrial control system design, programming, and trouble shooting 

  • Allen-Bradley PLC, HMI, and VFD hardware, and Siemens TIA Portal 

  • Ability to multitask and adjust priorities when needed 

  • Safety oriented 



  • BSEE or equivalent experience  

  • Minimum of 1-4 years relevant experience 

  • Previous experience with electro/mechanical repair and trouble shooting 


Physical Requirements: 

  • Must be able to remain in a stationary position 50% of the time. 

  • Must be able to ascend and descend a fixed vertical ladder, up to 125’ high, 10% of the time. 

  • Constantly positions oneself through stooping, kneeling, crouching, and crawling in and around machinery for inspections and maintenance. 

  • The person in this position frequently will require clear, concise, and active communication with others during manual operation of the machines.   

  • Must be able to visually assess machinery in dark environments.   

  • Work environment temperatures range from -40F to 110F. 

  • Must be fit air travel and legally able to rent and drive a rental vehicle. 



All computer and networking-related equipment are provided to employees for use in performing their necessary tasks. Candidate must have own hand tools. Company provided PPE for freezer work and fall protection.