Business Systems Analyst I
Job Details
Corporate Office - Chattanooga, TN
Full Time
Bachelor's Degree
Up to 25%
Information Technology

The Business Systems Analyst Surfacing is a member of the PlayCore Surfacing Group Enterprise Resource Planning (ERP) implementation and support team, focused primarily on the project management and accounting aspects of the ERP system. The analyst not only supports internal clients providing expertise and guidance, they also assist the Corporate IT staff in understanding the groups operational needs for both automated and manual solutions to business systems and procedures. The analyst is involved in planning, organizing and conducting detailed analytical studies to define problems, identify deficiencies and improve solutions which impact the groups effectiveness, and provide the basis for issue resolution. This position is responsible for executing the system definition and design processes through collaboration with users to define business requirements for system enhancements and new functionalities to achieve process improvements.

Essential Duties and Responsibilities

  1. Promotes the Companys mission and values-based culture through dedicated service and support of the Surfacing Groups use of Microsoft Dynamics AX 2012/D365 (Dynamics), QuickBooks, and other mission critical systems
  2. Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements
  3. Identifies opportunities to improve the utilization, acceptance, and adoption of ERP
  4. Defines/prototypes enhancement requirements for reports and business processes/forms etc. for developers
  5. Provides ongoing training, general guidance, reference material, and procedural guides for end users
  6. Prepares and executes enhancement testing plans for acceptance and accuracy
  7. Troubleshoots and diagnoses system issues for users on-site. Addresses complaints, resolves problems, and instructs users on corrective actions.
  8. Applies working knowledge of SQL programming language, as well as technical knowledge of connecting to and manipulating relational databases, extracting data, and writing/modifying business intelligence and other systems reports.
  9. Other duties as assigned by Manager or Supervisor


Analytical Decision-Making
Learning & Development
Planning & Organizing
Professionalism & Integrity
Financial Management
Teamwork & Relationship-Building
Results Orientation

Education and/or Experience

  • Bachelors degree in Information Technology, Finance or related field and 3-5 years relevant work experience required
  • Working SQL Query skills required
  • Help desk/user resolution experience required
  • 2+ years of experience with Microsoft Dynamics AX 2012, or higher, preferred
  • Experience with Dynamics project management and accounting related implementation lifecycle stages a plus
  • Warehousing, Construction or Logistics Industry experience preferred
  • Experience with formal project management practices, CAPM or PMI-PBA Certification a plus
  • Microsoft Dynamics AX 2012, or higher, certification in Project Management and Accounting preferred


This position is expected to travel approximately 30%

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have the ability to effectively, and professionally, communicate through verbal and written means with employees of the organization.

Reasoning Ability
Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills
To perform this job successfully, an individual must be expert in Excel, proficient in Word, PowerBI, and PowerPoint software.

Other Required Skills

  • A solid, working knowledge of commonly used concepts, practices, and procedures within the fields of accounting and finance
  • Knowledge of formal systems development methodologies
  • Excellent planning, support, communication and organization skills
  • Strong analytical and problem-solving skills
  • The ability to work under limited supervision to complete assigned tasks and perform the essential duties and responsibilities expected of this position
  • Must be able to manage time, prioritize and communicate commitments

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

While performing the duties of this job, the employee will frequently walk and sit; use hands and fingers, handle or feel; reach with hands and arms and talk or listen.

The employee will occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet, except in the manufacturing environment where PPE may be required.

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