Clinical Support Associate (CSA)
Job Details
Hannick Hall Treatment Site - Newark, NY
Full Time
Associates Degree
Nonprofit - Social Services

$500 Sign on Bonus at time of hire and another $1,000 after 6 months of employment with CFC in this role! 

Under general supervision, provides a safe, therapeutic environment for the women residents through clinical support and intervention in the residential setting, offering crisis intervention and conflict management to clients as needed. Effectively supports ongoing and collaborative communication amongst all program staff, adhering to established agency communication protocols and is responsible for ensuring a trauma informed care environment.


Essential Duties and Responsibilities:

  • Involved in carrying out the treatment planning with the clients and clinical team to include encouragement and modeling of an environment that is Trauma Informed. Integral in behavioral management and acts as the liaison between residential and clinical staff.
    • Assists with developing, implementing, monitoring and supporting residents’ efforts in maintaining their treatment plan for admission, ongoing treatment and training, and discharge or transfers.
    • Provides support with facilitating family groups 
    • Provides coordination and oversight of family visits
    • Supports clinical staff with clinical activities such as; orientation, co-facilitate groups and case management activities.
    • Makes hourly visual contact with residents and documents in client observation record when Residential Associate is not available
    • Assists with SUD assessments, treatment planning, and counseling support.
    • Conducts room and personal belonging searches to ensure the safety of the environment and program participants. 
    • Conducts urine toxicology screens as scheduled or randomly if needed while practicing universal precautions
    • Provides psychoeducation groups utilizing Evidenced Based Practices to support the client’s treatment plan goals such as relapse prevention skills, healthy recovery skills, symptom management, and tobacco cessation.
    • Provides clinical support and intervention in the residential setting, offering crisis intervention and conflict management to clients as needed.
    • Provides medication observation and monitoring utilizing established protocols in absence of LPN and RA coverage 
    • Carries out emergency procedures to ensure safety of residents and staff when required. 
    • Reports issues of clinical concern to clinicians and the clinical team
  • Completes and maintains all necessary documentation in compliance with the agency and appropriate regulatory standards. 
    • Enters shift notes into electronic client record database per each scheduled shift 
    • Completes group notes into electronic client record database by the end of each shift 
    • Completes incident reports, documenting any unusual incidents or situations as needed.
  • Participates in relevant Agency meetings and clinical trainings
  • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops. 
  • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse

Note:    The above description is illustrative of tasks and responsibilities.  It is not meant to be all inclusive.  Employees are required to follow appropriate supervisory direction and perform other related duties as required.



Education: Minimum High School Diploma required, Associate’s Degree Human Services field preferred.


Credentials: CASAC-Trainee or CASAC required. QHP preferred. 


Experience: Experience working with substance use disorder clients and/or mental health services preferred. Bilingual in Spanish is also preferred.


Physical Demands/Work Environment:  The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting.  Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.  The noise level in the work environment is usually quiet.

Compliance:  Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards.  All duties must be performed in accordance with CFC’s corporate compliance & ethics program. 


Catholic Family Center is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet