Who We Are
Led by highly successful physician executives with a mission to improve health care quality for underserved populations, Rendr is a primary care-driven multi-specialty medical group serving approximately 200,000 patients through its 90+ locations in Staten Island, Brooklyn, Manhattan, and Queens.
Department: Operations
Reports To: Site Office Manager
Location: Queens
Job Position: Medical Receptionist
Medical receptionists are responsible for providing a great first impression of Rendr Physicians by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.
Essential Functions:
· Warmly greet and direct patients, vendors, and visitors as they enter the practice
· Schedule new appointments and coordinate follow up appointments
· Process insurance information to determine patient eligibility and collect copays accurately
· Check-in patients upon arrival and assist with completion of paperwork when needed
· Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate
· Check/prepare lab or imaging reports
· Verify accuracy of patient information and make appropriate changes or updates in records
· Conduct follow-up reminder calls to patients when needed
· Answer phone calls and handle all inquiries in a prompt and professional manner
· Help patients in distress by responding to emergencies
· Handle sensitive and confidential patient data appropriately
Qualifications:
· Bilingual in English and Chinese required
· Excellent verbal, written, and interpersonal communication skills
· Strong sense of accountability
· Dedication to patient satisfaction and safety
· Adaptability and flexibility able to work in different offices
· Ability to work independently and in a team environment
· Strong organizational skills with ability to manage competing priorities
