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Chief Medical Officer

Job Details

Admin Office - Phoenix, AZ
Full Time


Summary of Position: The Chief Medical Officer (CMO) is responsible for comprehensively overseeing the provision of medical services throughout all the organization’s care settings, including but not limited to facility-based services, outpatient practices and community health outreach initiatives. To this effect, the CMO is also responsible for the design, planning and oversight of those activities that enable the measurement, monitoring, and improvement of clinical initiatives. The CMO drafts and executes the annual, board-approved Quality, Safety and Risk Management Plan, and chairs the multidisciplinary committee that assembles monthly to monitor compliance and progress on the initiatives outlined therein.

Essential Duties:

  • Serves as a key member of CTC’s Executive Leadership Team and one of the organization’s top ambassadors to the surrounding community. Conducts his or herself with the highest degree of professionalism, transparency, and respect.
  • Comprehensively directs the provision of medical services throughout all the organization’s care settings.
  • Provides oversight, direction, feedback and coaching to all members of the organization’s medical staff. Responds to concerns and mitigates conflict related to members of the medical team as occasionally necessary.
  • Collaborates with CTC’s board, CEO and executive leadership team on the development and implementation of annual strategic plan. Continually validate and refine as necessary. Develop long-range plan for 3-5 years.
  • Supports organization strategies to set and achieve targets related to financial performance, expense management, volume, and overall productivity.
  • Develops and maintains partnerships with key external stakeholders including but not limited to:
    • Other healthcare organizations including referring hospitals, collaborating FQHC’s, health plans, etc.
    • Other human services organizations serving the same target homeless population.
    • Funders, grantors, donors, volunteers, and other community supporters.
  • Hires, trains, evaluates performance, and supervises staff to provide professional, courteous, and timely services. Conducts performance management and terminations as necessary within the framework of board-approved policies.
  • Maintains operational compliance with relevant third-party agencies including CMS, Arizona Department of Health, HRSA’s 19 Program Requirements for Community Health Centers, contracted health plans, etc. May oversee future applications for accreditation as identified by the board and Chief Executive Officer.
  • Appropriately manages staff to ensure compliance with applicable standards, adheres to organization's policies and procedures, including standards of behavior and safety guidelines.
  • Comprehensively directs the organization’s quality improvement, risk management and safety programs. Works collaboratively across all divisions of the organization to ensure thorough execution of the organization’s board approved quality, risk, and safety plan.
  • Partners with the CFO to proactively monitor areas of high risk and enact mitigating strategies in response.
  • Serves as the Executive leader on the organization’s QA/QI initiate and related Health Information Technology (HIT) strategy and design. Evaluates products and services that may catalyze quality improvement.
  • Provides in-depth support to the organization’s annual budgeting process, collaborating closely with the CFO to ensure key plans, assumptions and projections are accurate and attainable.
  • Maintains the organization’s eligibility as a Federal Tort Claims Act covered entity, including submittal of the annual FTCA re-deeming application.
  • Assists with the formation, implementation, and maintenance of policies and procedures, job descriptions and personnel competencies.

Supervisory Responsibility:  Medical Directors, Quality and Risk Department, Indirect supervision of all medical practitioners including primary care providers, mental health providers, physical therapists and other integrative modalities.


Basic Knowledge and Skills:

  • Strong people-management and relationship building skills with a natural orientation toward servant leadership. Able to effectively lead and work within a team environment.
  • Excellent verbal and written communication skills. 
  • Strategic thinker with an ability to balance short-term results with longer term planning. Not afraid to ‘get down in the weeds’ as needed to create the desired results.
  • Ability to competently influence stakeholders at all levels of the organization, including staff, physicians, payers, hospitals and patients.
  • High level of organization and prioritization skills to manage multiple competing priorities in an occasionally high stress environment. Conscious and responsive to established deadlines.
  • Coaches others and strives for team success over individual accomplishment.
  • Highly accountable and comfortable both giving and receiving feedback.
  • Knowledgeable in the practice of underserved medicine.

Experience and Education:

  • Unrestricted license to practice in Arizona.
  • Board Certification in field of practice.
  • Track record of progressive leadership experience responsibility in medical administration. Prior FQHC or other community health experience preferred.
  • Basic Life Support (BLS) certification

Physical and Mental Requirements

  • Position requires extended periods of sitting and standing.
  • Position occasionally requires bending and reaching.
  • Must be able to lift, carry and push 20 pounds on a regular basis.
  • Comfortable handling competing priorities in an occasionally high-stress environment.