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Ark Encounter Guest Service Accessibility Coordinator

Job Details

Ark Encounter - Williamstown, KY
$17.50 - $18.50 Hourly
Operations

Description

SUMMARY: The Guest Services Accessibility Coordinator is responsible for ensuring that our guests with disabilities enjoy the best experience possible while visiting our attractions. The GSAC is an active member of the Guest Services leadership team, guiding and working alongside our Guest Services team with the goal of providing world-class service to all of our guests. The GSAC will collaborate with department leadership and members of the Accessibility Committee to remove barriers and equip staff to best serve those with disabilities. This position has a career path that will develop your spiritual and professional growth goals by leading a large team in a God-honoring fashion to achieve great results while having fun along the way.

RESPONSIBILITIES:

  • Promote the mission and standards of Answers in Genesis
  • Create a SERVE culture environment in all work done
  • Promote and model the department vision of providing excellent service to all guests
  • Stay up-to-date and prepared to answer guest questions regarding Ark Encounter and Creation Museum
  • Seek out training and attend conferences on various disabilities
  • Research other ministry and attraction accessibility models
  • Enhance outreach to various demographics across the disability spectrum
  • Engage with guests regarding accessibility feedback and concerns
  • Prepare and lead quarterly accessibility committee meetings
  • Respond to guest requests for tactile tours and schedule appropriately
  • Enhance and update tactile experiences and partner with L&D on training for staff
  • Assist with Deaf outreach by serving as onsite point of contact for ASL interpreters
  • Build relationships with the community and network for resources
  • All other projects and responsibilities as assigned by management

Qualifications

EDUCATION & EXPERIENCE:

  • 2+ years’ experience in customer service and/or hospitality
  • Experience with POS systems in ticketing, retail, food service, or similar environment
  • Experience with disability ministry and familiarity with ADA preferred

 REQUIREMENTS:

  • Customer service oriented, dedicated to high guest satisfaction levels
  • Good problem-solving skills and decision-making ability
  • Exceptional ability to multitask and accurately follow instructions in a fast-paced environment
  • Strong verbal and written communication skills, able to interact with guests and coworkers across all departments and levels
  • Attention to detail in composing and proofing materials, establishing priorities and meeting deadlines
  • Strong conflict resolution skills
  • Excellent computer skills, familiarity with Microsoft applications
  • Availability to regularly work weekends, holidays, and occasional events outside of normal operating hours
  • Ability to travel as necessary to conferences and training
  • Must agree with and be able to sign our Statement of Faith.
  • Maintains a personal relationship with Jesus Christ.
  • Regularly attends a local Bible-believing church.

 

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