Sr CRM Product Manager
Full Time
4 Year Degree

Company Overview:

At Nearpod, we strive to bring joy and engagement into every classroom. Every day, we reach students through our learning platforms on and We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We’re backed by leading edtech investors, and have won numerous awards including Edtech Digest’s 2018 Company of the Year. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We have offices in both Fort Lauderdale, FL and Brooklyn, NY.


Location: Remote, Fort Lauderdale, FL preferred 


Position Overview:

As the Sr. CRM Product Manager, you will own and manage the SFDC product roadmap targeted at minimizing SFDC technical debt to improve both system performance and enhance the user experience. You will provide thought leadership promoting efficient system architecture at a time when significant changes are taking place, organizationally and strategically. The candidate should depict expert level understanding of the Salesforce product suite, including Sales, Service, Community, and Marketing Clouds, as well as the Platform.


Role and Responsibilities:

The role reports to the Sr. Director of Operations and requires experience in Salesforce Design and Architecture, Salesforce Application Development and Integration with various systems.


  • Be the product owner for, Pardot as well as other Sales Clouds integration capabilities. Will need to provide guidance and a high level of expertise on Salesforce Architecture, design and implementation and will own the rebuild/redesign of current Salesforce platform 
  • Build, implement and drive project plan to minimize technical debt from a highly customized Salesforce platform; project plan will include issues, risks, sprint timelines, design implications, and technology dependencies
  • Lead the Business Systems team on multiple projects while presenting great technological acumen with a strong record of successful on-time project completions. Strong understanding of Salesforce programming environments (Apex, Visualforce, etc.), especially as it relates to the understanding of declarative vs. coding best practices
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional & non-functional requirements; Use cases; User stories; Screen and interface designs; Reporting & data requirements; Current and Future state process flows.
  • Partner with the engineering department to resolve technical issues impacting productivity and data integrity
  • Identify and drive impactful and transformational process improvements, including future state implementations of SFDC Lightning and CPQ
  • Ability to scope and lead the migration from custom lead-management solution to OOTB Salesforce solution
  • Collaborate with business stakeholders to prioritize various initiatives, develop requirements; translating business requirements into technical specifications.
  • Provide estimates for projects and manage time, cost and resources
  • Drive complex technical projects from the planning stage through execution
  • Accountable for managing highly complex Salesforce system configuration that services numerous stakeholders


Required Skills and Experience:

  • 7+ years of hands-on experience of advanced SFDC administration and development, setting up, configuring and managing Salesforce Sales Cloud/Service Cloud, Marketing Cloud, Pardot.
  • Proficient in coding, configuration and administration of Salesforce platform using Apex, Visual Force, Native, MySQL and JavaScript
  • Technical experience to guide the Business Systems team in de-customizing our existing environment.
  • Experience in systems development and project management for Support and Enhancement initiatives
  • Experience with Salesforce Custom Objects, Salesforce data models, and development using Apex, Visualforce, Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL) queries, data integrations, API development, reports, dashboards, formulas, validation rules, and workflows
  • Knowledge of relational databases and data modeling with experience in data migration between systems using ETL tools 
  • Hands-on configuration and administrative experience with the ability to effectively design and implement a scalable solution
  • Ability to expand job responsibilities, suggest improvements, and collaborate with others to generate ideas for improved processes
  • An inquisitive and positive mindset in approaching complex problems
  • Self-starter with experience working independently with a proactive working style
  •  5+ years’ experience as an architect with advanced knowledge of Salesforce CRM platforms – highly preferred
  • Salesforce Advanced Developer or Architect certifications (current) - highly preferred
  • Experience designing, coding, and implementing custom extract/transform/load (ETL) and source to target mappings between backend systems, system source files, and a data warehouse – highly preferred


Preferred Certifications:

  • Salesforce Certified Technical Architect
  • Salesforce Certified Advanced Administrator
  • Project Management Professional (PMP)


Employment Requirements: Must be authorized to work in the U.S. without restrictions


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Student Engagement Platform - Nearpod and Flocabulary
Student Engagement Platform - Nearpod and Flocabulary