Skills:
- Excellent attention to detail, strong investigative and exceptional analytical skills, with a focus on root cause analysis
- Strong understanding of networking and tools such as Ping, Traceroute, TCP/IP, DNS, DHCP
- Familiarity with monitoring and logging tools
- Exposure to PCI compliance standards and software development lifecycles
- Solid time-management skills, with the ability to handle multiple tasks and meet deadlines in a high-pressure environment
- Strong interpersonal skills and adaptability in a complex and changing environment
- Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders
- Excellent customer service abilities that result in trust and long-standing relationships with our customers
- Demonstrated ability to prioritize and multi-task in a deadline-driven environment
- Must be team-oriented with the ability to work independently and have the flexibility to work on holidays and weekends as needed
Education & Experience:
- Bachelor’s degree in computer science, Information Systems, or at least 3 years of technical support or equivalent software application experience
- Experience working in an Technical Support environment with extensive Microsoft infrastructure
- Experience with MS Database technologies (i.e. SQL Server), MS Collaboration technologies (i.e. MS SharePoint Server), API (i.e. REST and SOAP), and the JIRA ticketing system
- 2+ years of SaaS experience required
- Proven work experience in a similar role—insurance and/or payments experience is preferred
- Certifications such as Microsoft Certified Professional (MCP), or CompTIA Network+/Security+ are a plus
- Experience in the insurance industry dealing with a policy and/or agency management system
- Technical or customer support experience in the payment processing industry
Desired Traits:
- Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
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Environment:
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Standard indoor office setting; exposure to computer screens.
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Physical:
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Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.
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Vision:
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See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
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Hearing:
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Ability to hear in the normal audio range with or without corrections.
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Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments.
The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.
Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
