Suicide Prevention Call Specialist - Remote in MN

OUR COMMUNITY

We live in a world where divisions, disparity and poverty affect everyone. There are many ways to solve problems, but when we united as changemakers we can disrupt systems, unlock human potential, change narratives, create equitable solutions and advocate for policies that result in lasting change.

Greater Twin Cities United Way lives in a unique space in the Twin Cities with a community of three million people who share our passion and mission. GTCUW impacts hundreds of thousands of people every year via community investments, donor events, company campaigns, conventions, volunteer events and community gatherings – giving everyone a voice in creating GTCUW.

Your Role in Participating:            Suicide Prevention Call Specialist

Your Department:                           Suicide Prevention Line

Your Reporting Manager:              Lifeline Crisis Center Manager

OUR MISSION AND VALUES

Mission: Unite changemakers, advocate for social good and develop solutions to address the challenges no one can solve alone.

Values: Equity, collaboration, agility, and transparency

SCHEDULE

We currently have two full-time roles available:

1. Monday - Friday 12:00pm - 8:00pm
2. Wednesday - Sunday 12:00pm - 8:00pm

2nd/3rd Shift and Weekend hours receive additional hourly differential pay.

Primary Purpose of Your Role

The National Suicide Prevention Lifeline (NSPL) seeks to instill hope, sustain living, and promote the health, safety and well-being of the communities we serve. Greater Twin Cities United Way SPL staff are outgoing, compassionate, and engaging. SPCS have a desire to help callers process and manage their emotions. SPCS enjoy the flexibility and comfort of working from home, with supportive supervision and consultation. Equipment is provided.  This is a telephone-based position where there is not face to face contact with those utilizing the service. 

Role Accountabilities

• Provide emotional support and crisis counseling to callers using crisis intervention tools & techniques
• Assess caller suicide risk
• Complete contact report forms in a web-based iCarol database
• Developing safety plans and coping skills with callers that address their needs
• Receive and dial calls using a multi-line soft-phone
• Request emergency services as needed to secure caller safety
• Attend routine suicide prevention and crisis intervention training/workshops
• Serve as part of a team of suicide prevention call specialists, create and contribute to a culture of empathy, encouragement, and continuous learning.

COMPETENCIES THAT SUPPORT YOUR WORK

• Bachelor’s degree in social work; psychology, or another behavioral science field preferred, and/or 2+ years working in equivalent community services or programs
• Strong knowledge of mental health, crisis intervention and prevention, and phone etiquette
• Strong empathy, teamwork, and interpersonal communication skills
• Ability, experience, and desire to work with diverse populations
• Basic computer skills and understanding
• Experience calmly managing crisis situations
• Able to efficiently build and maintain conversational rapport
• Respect for privacy and confidentiality, especially related to HIPAA requirements
• Understanding of and ability to apply mental health assessment, treatment, and service terminology
• Bilingual fluency in Spanish, Hmong, or Somali a plus