POSITION SUMMARY:
We believe solid planning requires special expertise and a team approach. Our team includes individuals with financial planning, investment management, tax and legal expertise, dedicated to working with our clients to plan, grow and protect legacies across generations Adhering at all times to First Citizens’ Wealth Management superior client service standards, the Associate Wealth Advisor is client-facing and manages a book of Wealth Advisory account relationships directly while also providing a back-up to seasoned Wealth Advisors to assist as needed.
ACCOUNTABILITIES:
Account Administration: 60%
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Initiates regular client communications via telephone, e-mail, in writing, and in person consistent with client service standards. Exercises independent judgment in resolving client inquiries and responds to client requests in a timely and professional manner.
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Coordinates client communications and works closely with Department employees on administrative, operational, investment, and insurance issues to ensure the quality of the client experience.
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Maintains knowledge of the client’s financial planning, investment, and insurance needs and objectives. Takes appropriate action as warranted due to changes in (a) client situation, needs, or objectives, (b) changes in the legal or regulatory landscape; or (c) economic situation.
Business Development: 30%
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Collaborates with Wealth Advisors, Trust Officers, Registered Representatives, Retail Managers, Lenders, and other organization contacts on cross-selling opportunities.
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Represents the Organization by being active in the community. Actively participates in service organizations, community activities, etc. to promote a positive organization image and to generate leads for new business efforts.
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Develops and deepens relationships with centers of influence, responds promptly to internal and external referrals, attends organization functions, and works closely with other areas of Wealth Management.
Compliance/Other: 10%
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Pursues training, educational and self-development opportunities—not only to ensure mandatory continuing education and training requirements are satisfied but to increase skill level and remain current on tax, financial planning, estate planning, investment planning, and retirement planning.
COMPETENCIES:
Initiative
Customer Service
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Exhibits customer focus, acknowledges & listens to customer, and provides friendly, courteous, and efficient service.
Verbal/Written Communication Skills
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Provides information to customers outside the organization, supervisors, co-workers, and subordinates clearly and concisely in writing, by telephone or through e-mail.
Goal Setting
Compliance/Banking Regulations
Analyzing Data or Information
Sales
Consulting
Team Skills
Judgment/Decision Making
Coordination and Change Management
Problem Solving
Attention to Detail/Accuracy