HEALTHCARE SOCIAL WORKER- MRFM CET

Summary

The Healthcare Social Worker provides individuals, families, and groups with the psychosocial support needed to cope with chronic, acute or terminal illnesses primarily involving an adult population of disabled or elderly patients. Services include advising family care givers, providing patient education and counseling, partnering with care and case management on intervention and referrals to other services designed to promote health, prevent disease and address barriers in access to healthcare.

Essential Duties and Responsibilities

• Utilizing consultation data and social work experience, collaborates with case management team in delivery of quality care for patients with chronic, acute or terminal illness.
• Completes assessment of psychosocial needs or issues such as patient safety, housing, food, medication, transportation and other aspects of daily living by conducting home, hospital or care facility visits and consulting with patient, family members and other care givers.
• Identifies environmental impediments to patient progress through interviews and review of patient records.
• Matches and refers patient, family members and other care givers to community resources and services needed such as financial assistance, legal aid, housing and transportation.
• Assists with planning discharge from care facility to home or other care facility.
• Monitors, evaluates, and records patient progress according to measurable goals identified in treatment and care plan.
• Modifies treatment plans with changes in patient status.
• Follows through on objectives and adjusts plans to ensure quality and service goals are met.
• Empathizes and advocates for patients, family members or other care givers to resolve specific issues.
• Provides counseling to patients in individual and group sessions to help them overcome issues, dependencies, recovery from acute illness or adjustment to chronic conditions or palliative care.
• Organizes support groups or counsels family members and other care givers to assist them in understanding, dealing with, and supporting the patient.
• Investigates abuse or neglect cases and takes authorized protective action when necessary.

Other

• Compiles information and prepares reports.
• Maintains records.
• Participates in educational activities.
• Follows organizational policies and procedures, including State of Franklin Healthcare Associates Compliance Manual, Code of Ethics and Business Standards, HR Policies and Procedures Manual, Team Member Handbook, OSHA Manual and any other policies or procedures for the job function, department, location or clinic.
• Performs other duties as assigned.

Direct Reports

N/A.

Education

Bachelor Degree in Social Work.

Experience

Three or more years of experience in healthcare social work.

Certificates, Licenses, Registrations

Valid driver license with appropriate insurance coverage and acceptable driving record.

Competencies

Teamwork: Maintains a positive working relationship with team members; acknowledges strengths and contributions of others; supports team goals and objectives.

Compassion: Professional and respectful to patients, co-workers and others; remains calm when faced with challenging or difficult situations; manages and resolves conflict in a constructive manner.

Extra Effort: Makes the best use of time during work hours; looks for opportunities to help others when assigned work is complete; goes above and beyond to ensure priorities are achieved.

Excellence:

Quality/Continuous Improvement: Ensures accuracy and completeness of work performed; contributes ideas and methods for improvement; receptive to suggestions and new ideas; accepts constructive feedback and demonstrates improvement.

Job Knowledge/Technical Skill: Proficient in required skills for duties assigned; able to navigate and resolve unexpected situations.

Productivity/Dependability: Responsive to direction and instructions; demonstrates ability to set priorities; completes appropriate quantity of work within assigned time limits; follows through on assignments and notifies supervisor if unable to complete; exhibits good attendance record (excluding approved leave); gives appropriate notification of absence and schedules time off appropriately.

Working Conditions

Work is performed in a medical office, hospital/care facility and home environments involving contact with patients and family members/care givers, physicians, staff and community resource partners. Regular local travel with use of personal vehicle and occasional evening hours are required.

Physical Requirements

State of Franklin Healthcare Associates reserves the right to alter, change or modify this job description at any time, with our without notice. The duties and responsibilities contained herein are considered representative, but not necessarily all-inclusive, of the duties and responsibilities, which may be required of a job incumbent. All other categorizations contained herein are meant to be representative of the general environment or working conditions in which the job is performed.