Director of System Operations Control

Contour is a long-established aviation services company with diverse capabilities including scheduled airline operations, Part 91/135 aircraft management, on- demand charter, an aircraft sales division, a FAR Part 145/EASA certified aircraft maintenance facility providing airframe maintenance, avionics installations/repairs, and component overhaul services, and a FAR 141 pilot and maintenance training operation. Our fleet of aircrafts operates almost 20,000 flight segments annually and the Company is now ranked as one of the ten largest Part 135 operators in the country.

At Contour, our core values are at the heart of everything that we do and every decision we make. Constant throughout all our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, gender, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, genetics, veteran status, gender identity, or any other protected status and will not be discriminated against on the basis of disability.

Contour's rapid growth has created exciting employment opportunities. We invite you to become part of the family.

Summary of Essential Duties:

• Put safety above all
• Provide exemplary service to internal and external customers.
• Focus System Operations Control Center (SOC) on the timeliness and quality of their communications among themselves, with other divisions of the Company, and with external stakeholders including aircraft owners/lessors, customers.
• Maintain effective working relationships with Flight Operations, Inflight, Maintenance, and Airport Operations management. Assure there is a constant and timely flow of information between all departments in the SOC and in the field of operations.
• Ensure that personnel in SOC buy-in to the Company's common visions related to safety, workplace morale, processes, procedures, and the over-arching company culture.
• Maintain sufficient staffing of Dispatch and Crew Scheduling personnel to provide adequate operational control, customer service and support efficient operations.
• Provide superior technical leadership and guidance to the managers of flight operations.
• Provide financial leadership with a focus on efficient utilization of aircraft and flight crews.
• Develop, revise, and implement policies and procedures to establish standards throughout SOC.
• Provide analysis and advice to Director of Operations regarding issues as it relates to flight operations and cost control.
• Execute operation plans during irregular operations caused by weather, ATC, maintenance, or security disruptions.
• Manage the operational resources of the airline to ensure maximum operational performance as measured by completion factor and on-time arrival performance.
• Effectively manage a 24 hour a day 7 day a week operation.
• Expand Initial and Recurrent Dispatch Training.
• Conducts performance reviews for Flight Coordinators and Crew Schedulers.
• Conduct coaching and counseling sessions with Flight Coordinators and Crew Schedulers as needed. Issue appropriate corrective action when warranted.
• Develop, revise, and implement policies and procedures to establish standards throughout the Systems Operational Control center.
• Provide analysis and advice to Director of Operations regarding issues as it relates to flight operations and cost control
• Other duties as assigned by leadership.

• Be at least 23 years of age.
• Possess high school diploma or GED equivalent. College degree preferred but not required.
• Hold a FAA Dispatch Certificate.
• Must have a valid driver's license and good driving record.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, etc. Knowledgeable of dispatch and crew scheduling systems such as FOS, Sabre, CCS, and Crew Trac.
• Able to pass a required 10-year work history review and submit to criminal history records check.
• Able to pass a DOT Pre-Employment drug screening and submit to random DOT drug and alcohol testing.
• Must understand, read, and write English.
• Be able to communicate maintenance information and recommendations to non-technical personnel in an informative manner.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership, interpersonal and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others
• Excellent interpersonal skills.
• Ability to manage multiple complex projects simultaneously
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Ability to work independently and as part of a team.
• Able to work nights, weekends, holidays, and varying schedules.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
• Be a visionary with ability to clearly see the need for change, and then revise processes or procedures and ultimately implement revisions as needed.
• Must have recent experience working in a Part 121 operations.