School Customer Success Manager - Northeast/Mid-Atlantic
Job Details
Entry
Full Time
4 Year Degree
Customer Service

Company Overview:

At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We’re backed by leading edtech investors, and have won numerous awards including Edtech Digest’s 2018 Company of the Year. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We've adopted a remote-first culture. Our diverse team is based across the US with many working out of our office headquarters in Fort Lauderdale, Florida.

 

Location: Remote 
 

Position Overview:

We believe that Customer Success is all about understanding your school customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Nearpod, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform that drives successful student learning outcomes. We are looking for you to be an expert multi-tasker and manage a high volume of customer relationships with quality. The ideal candidate prioritizes effectively and constantly seeks new ways to meet and exceed customer expectations.

 

Role and Responsibilities:

  • Manage hundreds of relationships with school administrators and teachers to ensure that they are achieving their desired outcomes

  • Maximize subscription renewals to exceed retention goals for the customers entrusted to your care 

  • Proactively call and email customers who have are unresponsive and/or not fully utilizing our products

  • Discover opportunities with existing customers and work with teammates in Sales to drive upsell/expansion opportunities

  • Design, implement, and improve processes to manage relationships with customers at scale

  • Continuously self-educate about Nearpod’s products and solutions and the K-12 competitive landscape

 

Qualifications:

  • Previous Customer Success/Account Management experience in a SaaS organization preferred

  • Able to operate in a highly efficient manner by multitasking in a fast-paced environment

  • Excellent planning, organizational and prioritization skills

  • Exceptional technical skills; likes learning new software and techniques

  • Conveys complicated information in written and verbal communication that is simple, clear, concise, professional, and friendly.

  • Bachelor’s degree in Education, Business, or other related fields 

 

Employment Requirements: Must be authorized to work in the U.S. without restrictions
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 


 

Student Engagement Platform - Nearpod and Flocabulary
Student Engagement Platform - Nearpod and Flocabulary
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