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Account Manager

Job Details

Scottsdale, AZ
Full Time



An account manager is the liaison between the agency and our clients, serving as the strategic quarterback for their clients. This person will oversee the agency-client relationship, determining clients’ needs—what they’re looking to achieve short-term and long-term—and ensuring the agency delivers.


An account manager works with senior members to strategically plan and consult for their clients.

Attributes of a Successful Account Manager at TJA:

  • Empathetic – deeply understand the goals, drivers, and needs of others
  • Service-oriented – ready to go the extra mile for their clients
  • Consultative – provides professional recommendations vs. being an order taker
  • Strategic – doesn’t get trapped in the weeds, understands the bigger picture
  • Caption of the Ship – gets excited about taking others along on the journey 
  • Proactive – doesn’t wait to take action, is in charge
  • Responsible – takes responsibility for their actions and outcomes; is accountable to others
  • Good Communicator – writes articulate emails and speaks for impact; confirms that the other side has the same understanding
  • Public Speaker – isn’t afraid to lead meetings with confidence and conviction 
  • Is Prepared – doesn’t get hit with surprises; does the preparation work that others skip
  • Great Listener – active listener, listen to understand and dive deeper vs. listen to respond
  • Asks Meaningful Questions – deep questions designed to elicit insight and emotion, not just surface content
  • A Closer – knows when to ask for the business; isn’t afraid to discuss value or money
  • Forward-looking – doesn’t just look in the rearview mirror; always asks “what’s next?”
  • Fact-based – based in reality; knows that “hope is not a strategy”
  • Always Learning – invests in their skills and knowledge to keep driving forward
  • Fearless – takes the knocks; willing to have the tough conversations
  • Team Player – looks out for the team; collaborative
  • Good Negotiator – looks for the win/win in every situation; grows the pie
  • Authentic – comfortable with their true self
  • Trustworthy – earns and deserves the trust of customers and colleagues
  • Problem Solver – hustles to find a solution; willing to roll up their sleeves to get the job done
  • Emotional Intelligence – self aware and don’t let their feelings rule them
  • Social Awareness – reads body language and facial expressions to understand mood/receptivity
  • Adaptable and Flexible doesn’t get overwhelmed with change
  • Attention to Detail – diligent and observant; the little details matter and make a difference 



  • Retaining clients and building strong, trusting relationships on a personal level
  • Providing superior customer service and ensuring client satisfaction
  • Understanding client needs and identifying new business opportunities within your portfolio
  • Craft Proposals, Change Orders and SOWs for clients 
  • Collaborating with assigned internal teams and directors to deliver business and marketing solutions 
  • Leads workshops (branding, customer journey, insights grid, priority star, etc.) tailored for client needs  
  • Leads quarterly and annual client reporting and planning 
  • Leads strategic presentations by gathering and synthesizing data, creating presentation outlines, and tying all the information together
  • Monitor sales performance metrics and create value to enhance results for your accounts
  • Understanding all facets of the client, their industry/business and their expectations
  • Understanding the right mix of agency services (paid media, email, web, PR, creative, etc.) to fulfill a client’s needs
  • Timely replies or acknowledgments to clients over the phone, emails, etc.
  • Knowing how to position information in such a way that the client will respond positively
  • Knowing when to ‘push back’ and how to do so respectfully by providing expert recommendations and solutions that move the business forward
  • Understanding the financial status of a client and the profit margin represented to the agency
  • Leading and referree-ing meetings
  • Working with senior client service member to strategically plan for the client to reach and exceed their goals