Mortgage Collector I

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:

Coordinating mortgage and home equity delinquent loan repayment; analyzing customers’ financial position; negotiate with customers (and/or attorney) in order to recommend workout solutions; loan restructuring, and deed-in-lieu negotiations. Assist customers in pursuing alternatives to foreclosure.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide consistent follow up on delinquent mortgage and home equity accounts ranging from 3-120 days delinquent through inbound and outbound collection phone calls.

• Follow and adhere to all policies and procedures pertaining to portfolio loan default management as well as Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA loan servicing requirements.

• Processes correspondence from customers, insurance companies, branches, etc.

• Process check-by-phone, debit card payments, and online payments as needed

• Negotiate payoff balances on Mortgage and home equity loans, when applicable

• Send accounts out for Door Knocks to establish live contact with delinquent customers.

• Ensure loans meet pre-foreclosure servicing requirements, when necessary.

• Provide customer service to branches and other departments.

• Answers general loan questions from customers and internal departments/branches.

• Performs other duties as assigned.

YOU WILL BE ELIGIBLE FOR

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest and act with integrity.

• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

• Embrace Dreams - we encourage each other to reach for our dreams.

• Diversity - we celebrate diversity and support equality for all.

• Community Oriented - we actively support our communities and the Bank's CRA initiatives.

• Open and Honest Communication - always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent and 1+ years of experience in collections with an emphasis on mortgage and home equity loans or equivalent experience.

• Strong Knowledge of FDCPA, CFPB, AllReg, Investor and regulatory guidelines.

• Basic knowledge of all applicable Regulations that pertain to this position is required.

• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.

• Must be bondable.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and willing and able to learn other software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.