Education Success Manager

Are you ready to make a difference? MIND Research Institute, the creators of ST Math, is looking for a highly effective Education Success Manager to proactively drive successful implementations of MIND programs at the school and district levels.

Join us in our mission to ensure that all students are mathematically equipped to solve the worlds most challenging problems! As an Education Success Manager, you will collaborate with all MIND teams, build value and engagement, guide product usage, ensure success through on-site and remote interactions, and delight customers towards expansion. This role requires interpersonal skills to build and maintain relationships with district administrators, principals, and teachers. As a passionate and creative problem-solver, you will generate enthusiasm for math and ST Math, ultimately transforming the lives of the students we serve.

Do you have what it takes to join our team?

• Do you have a passion for math education, and want an active role in inspiring change?
• Can you give examples of how youve coached adult learners?
• Does working from home part of the time and traveling around your territory sound invigorating?
• Are your communication skills stellar, and do you know how to ask the right questions to solve school and district challenges?
• Do you know how to bring solutions to the table for a variety of stakeholder levels, how to defend your ideas, and how to give and receive productive feedback?
• Do you work proactively, anticipating needs before they arise?
• Are you known for your efficiency, and can you manage multiple projects simultaneously?
• Do you have the perseverance to do whatever it takes to reach your goals and objectives?
• Are you a team player and enjoy learning from your teammates?
• Does your work reflect your commitment to diversity, equity, and inclusion?

Did you answer, Yes! or even, Absolutely! to all of the above? Great! Lets get down to specifics.

Our ideal candidate will have:

Master-level consulting skills to:

• Proactively monitor and manage a large caseload of partners throughout your territory
• Strategically plan and deliver effective in-person and virtual consultative support to administrators and educators
• Coordinate, plan, and facilitate onsite and online professional development for teachers and administrators
• Conduct quarterly or mid-year achievement review meetings with district and school leadership to review fidelity of implementation, provide recommendations for continued success, and ensure their ongoing partnership
• Regularly monitor data to prioritize and plan for proactive outreach throughout the territory
• Develop and maintain extraordinary relationships with existing schools to ensure their satisfaction and retention while helping to grow our incremental value
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for schools and districts
• Work independently and as a team
• Integrate technology into the classroom
• Serve as an ST Math program expert

The ability to inspire educators in the following situations:

• Working directly with teachers and champions to improve math education
• Consulting with school administrators to maximize the impact of our partnership
• Strategizing with district administrators around culture-building and data analytics

Expert knowledge of and experience with:

• Serving as a change agent with district and school leaders
• Adult learning theory and strategies to engage educators
• Building and maintaining relationships with school and district level administrators
• ST Math or other math educational software

Unparalleled territory management experience to:

• Make every school and district successful
• Allocate resources and strategically plan your time to maximize your impact in all schools
• Keep every educator thinking about the next step of their implementation

After reading about the opportunity on our team, are you more excited than you were before? If so, this probably also means that you have experience in a customer success role. More importantly, you are extremely comfortable with the tools of the trade.

This position must reside in Northern California, and reports to the Director of Education Success. It is also important to be comfortable turning on your webcam to build a rapport, even from a distance. This role will likely require a bit of travel, up to 60%.