POSITION SUMMARY: The purpose of this position is to, under direct supervision, maintain efficient patient flow, assist with patient care and performs tasks assigned by physicians and nurses.
• Reports to nursing staff, Site Manager, CEO and physicians of Urology Austin, PLLC.
• Work together with all clinical staff, physicians and front office staff to ensure complete and excellent patient care, efficient scheduling, and efficient patient flow.
ESSENTIAL JOB RESPONSIBLITIES
• Escorts patients to the exam room or treatment room as appropriate.
• Records patient data prior to each physician visit, including but not limited to, vital signs, allergies, and medication list.
• Obtains all necessary patient records as required by physician.
• Assures appropriate consent has been obtained prior to treatment or procedures.
• Conducts patient assessments and obtains pertinent medical information for referral to the physician and/or nurse.
• Directs patients from the exam room to the next appropriate station, i.e., treatment room or appointment desk.
• Prepares and stocks exam rooms, orders such supplies as needed and maintains/controls drug samples.
• Assists physicians/nurses with exams and procedures as requested.
• Performs lab procedures and processing of lab specimens as needed. Files all labs and outside reports accurately and as needed.
• Obtains blood specimens from peripheral sites as needed and in accordance with OSHA and universal precautions.
• Maintains all exam room disinfection protocols.
• Perform phlebotomy, including venipuncture and capillary puncture.
• Triages incoming patient telephone calls for referral to nurse or physician.
• Phones in prescriptions and makes other patient calls as required or directed by physicians and/or nurses, Site Managers or CEO.
• Practice Standard Precautions, including hand washing and disposal of biohazardous materials.
• Obtains new patient records and previous test results, x-rays, scans, etc.
• Maintains a clean work environment and restocks the supply area as needed.
• Assist with any other staff/team member as requested or needed by the physicians, nurses, Site Managers and/or CEO.
• All other duties as assigned.
• Knowledge of health care field and medical office protocols/procedures.
• Knowledge of specific assisting tasks related to particular medical practice.
• Knowledge of information that must be conveyed to patients and families.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Knowledge of medical terminology.
• Skill in performing medical assistant tasks appropriately.
• Skill in tact and diplomacy in interpersonal interactions.
• Skill in understanding patient education needs by effectively sharing information with patients and families.
• Ability to learn and retain information regarding patient care procedures.
• Ability to project a pleasant and professional image.
• Ability to read and understand information and ideas presented in writing.
• Ability to plan, prioritize, and complete delegated tasks.
• Ability to demonstrate compassion and caring in dealing with others.
REPORTING TO THIS POSITION: No direct reports
PHYSICAL DEMANDS ANDWORK ENVIRONMENT:
The physical demands and work environment characteristics described here are the representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
• Physical demands: While performing the duties of this job, the employee is required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; eye-hand coordinator; handling and lifting patients; stoop; talk or hear. The employee must occasionally lift/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: Combination of medical office and exam/procedure room setting. Well-lighted and well ventilated. Constant contact with individuals from any backgrounds; minimum exposure to communicable diseases. Noise level in the work environment is usually moderate. Occasional stress from dealing with many staff and patients.
GENERAL SIGN-OFF: The employee is expected to adhere to all company policies.