EOE M/F/Vets/Disability Affirmative Action Employer

JOB SUMMARY: This position is responsible for balancing reports & accounts, updating & maintaining policies and procedures, and providing support and training to tellers and teller supervisors on teller functions, policy, procedures, software & equipment.

ESSENTIAL JOB FUNCTIONS:

• Balance recap reports & clearing accounts daily.
• Update & maintain teller manuals to include policies and procedures as needed.
• Assist with and conduct training for tellers and teller supervisors
• Provide technical support on teller software & equipment
• Provide support & training on loading and balancing ATMs
• Assist and support tellers and teller supervisors on all teller functions, policy & procedure questions and issues
• Remit counterfeit money as needed.
• Maintain & update COPE
• Schedule and follow up on Quarterly Audits
• Review holds daily
• Review ATM deposits daily
• Backup for monthly reporting
• Travel to Banking Centers as need for support and training.
• Review and balance coin & currency shipments as needed
• Work with Auditors on any Audits on any teller & cash related audits.
• Keep bait money logs and schedule for replacement semi-annually.
• Must be able to meet attendance and punctuality standards.
• Effectively work and cooperate with supervisors, co-workers and customers.
• Follow the direction of supervisor.
• Other duties as assigned.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as requested/required by management.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• Minimum 2-3 years previous teller experience
• Computer skills including experience with Windows Applications, MS Office, Word, Excel and Access

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong verbal and written communication skills
• Strong interpersonal skills: able to work well with a wide range of people
• Strong organizational and time management skills
• Demonstrate dependability through good attendance and adherence to timelines and schedules.
• Strong follow through on projects and deliverables.
• Strong analytical and problem solving skills
• Strong sense of customer service
• Strong sense of confidentiality

PHYSICAL REQUIREMENTS

This work is sedentary and requires the following physical activities:

• Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• Frequent lifting (up to 10 pounds of paper supplies or minor office equipment).
• Driving to client locations and other sites as needed.
• Willing to work flexible schedules.

WORKING CONDITIONS:

• Normal office environment.
• Travel to other locations as needed

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.